Update Requests, no emails being sent in new Waze Map Editor

by **harling** » Wed Jan 25, 2012 2:32 am

gettingthere wrote:
harling wrote:(Speaking of which, has there been any word of that tool set being updated to work with the new editor?)
The author of the Extended Tools just got access to the new Waze Map Editor today. So likely if he/she is going to update, it's going to take a little while.

And just like that, they're back. And all is right with the world.

Waze Champ, etc. · by **GizmoGuy411** » Wed Jan 25, 2012 2:36 am

bgodette wrote:I guess we need to fall back to using forum PMs until something else is in place. This unfortunately impacts any inter-editor communication on any UR that requires input from the user.

With the limited amount of space we have for PM's, we could fill it up pretty fast.

by **gettingthere** » Wed Jan 25, 2012 2:50 am

GizmoGuy411 wrote:With the limited amount of space we have for PM's, we could fill it up pretty fast.

You can always give out your email address in the outgoing PM. Also, if you have not done so, consider changing your PM setting to automatically delete the oldest PM.

by **gettingthere** » Wed Jan 25, 2012 2:50 am

harling wrote:
gettingthere wrote:
harling wrote:(Speaking of which, has there been any word of that tool set being updated to work with the new editor?)
The author of the Extended Tools just got access to the new Waze Map Editor today. So likely if he/she is going to update, it's going to take a little while.

And just like that, they're back. And all is right with the world.

A little while was about right

Timbones · by **Timbones** » Wed Jan 25, 2012 9:57 am

gettingthere wrote:
sagi wrote:The update request emails should start rolling within a few days.

Sagi, can you post the text of these emails here in the forums prior to the emails being enabled? We would like the opportunity to review and/or make suggestions.

Please, please, please also make the Subject of the emails reflect the content. I fear that many times we've requested more information from a user, and those emails have been overlooked because the subject said "Your map update was processed".

by **dknight212** » Wed Jan 25, 2012 11:03 am

+1 to Tim

David, using Tapatalk

by **zman1403** » Wed Jan 25, 2012 1:02 pm

Timbones wrote:
gettingthere wrote:
sagi wrote:The update request emails should start rolling within a few days.

Sagi, can you post the text of these emails here in the forums prior to the emails being enabled? We would like the opportunity to review and/or make suggestions.

Please, please, please also make the Subject of the emails reflect the content. I fear that many times we've requested more information from a user, and those emails have been overlooked because the subject said "Your map update was processed".

GREAT IDEA !!!!!

I have been sending messages to the Users using the Old Editor. I am receiving back 50% of my requests for additional information if I send the request with the first 24-36 hours of the UR. I now have my area under control and am able to answer the UR in less than 24 hours.

I believe if the Subject of the message is made more clear the percentage will rise.

Hopefully the Old Editor will continue to work until the New Editor is equipped to send messages to the User.

by **maantje76** » Wed Jan 25, 2012 2:08 pm

Timbones wrote:

+1

And hopefully we get something simmular like the old one, so other AM can see the status of the UR. We don't want a reporter to receive 5 emails of different AM's about the same problem...

by **AlanOfTheBerg** » Wed Jan 25, 2012 2:37 pm

Dror says they are waiting for the email text to come from marketing before they can put it in place.

--
If it looks strange, or I used bad grammar or misspelled anything, it's my phone's fault.

by **dknight212** » Wed Jan 25, 2012 2:50 pm

AlanOfTheBerg wrote:Dror says they are waiting for the email text to come from marketing before they can put it in place.

--
If it looks strange, or I used bad grammar or misspelled anything, it's my phone's fault.

I wonder if the previous text passed marketing first ...