So, I'm giving up on handling Update requests for a while. Let me explain:
I've been doing my best to handle and reply to *all* UR's within 2 days time. To give the user the perception that their reports are taken seriously, and updates are quick. As such, I have 0 UR's at the end of each editing session, unless I need additional info. I obviously use cartocuhe_old to interact with the user.
Yesterday, with the new editor release, I saw all my old UR's. Waze said the problem would be corrected in 24 hours. It was unclear how i would be corrected, but by the wording, it sounded like the old editor wouldn't be seeing new UR's, and therefor, unusable to email the user. The wiki was updated to reflect that we're supposed to use the forums to contact them. The reality is, most users don't know the forum exists, so that seems like a waste of time. Even if they did, I'm limited to 55 private messages, so.. that's sub-optimal.
Today, I login and check my UR's using cartocuhe_old, so I can get a complete list of all UR's. I then use the bookmarklet to open each UR in the new editor.. so I can edit. When I go back to the new editor, I see UR's that I do not recall having worked.. AND that show they are up to 10 days old. I know 100% without a doubt that yesterday, I had ONE open UR.. today I have almost a dozen that are 10+ days old.
Until Waze gets the UR stuff figured out, and completed.. I'm just going to focus on map editing, and let UR's sit until I'm sure that it's behavior has stablized and can be depended on. Right now, I frankly don't have much faith that my UR efforts are effectively helping anything.
Don't get me wrong, I'm not normally one to complain. I've done QA for years, and know that these kind of things slip through occasionally. But with the UR's behaving "erratically", I just think my time can be better utilized elsewhere until they get a handle on the UR situation.
iPhone 4 (AT&T GSM)
iOS 6.0.1 - nonjailbroken
Waze - 220.127.116.118