Getting cheesed off with locked roads

by **bigbear3764** » Fri Aug 31, 2012 11:22 pm

I had one new editor come thru and change major highway to a minor. In doing so, somehow he changed a direction of the split road. By the time I caught it, it went live. So now I have to wait for next update for proper routing. When I finally got ahold of him, he thought ALL RED ROADS needed to be updated. It's all locked now.

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by **bigbear3764** » Fri Aug 31, 2012 11:48 pm

txemt wrote:At least you had a conversation with the guy who you were butting heads with. I've been trying to contact an AM for 2 months now with no success, and he keeps changing roads, deleting things I do, and making some unnecessary changes.

I tried to PM mine and he didn't answer. I contacted support and they told him to email me. Once we talked and got on same page, all was good.

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by **bigbear3764** » Sat Sep 01, 2012 3:03 am

Support will have an email address for him. They will contact him and have him get in contact with you. I'll look for the link.

How about this one inbox@my.nanorep.com;
Give a brief description, user name of editor and your user name.

by **bigbear3764** » Sat Sep 01, 2012 6:47 pm

AlanOfTheBerg wrote:You should only use the form.

damn it! Yes, use the form. I couldn't remember where I found it, figured I had a recent email with them. I copied and pasted that one. Alzheimers is going to be a smooth transition for me.

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by **CBenson** » Wed Aug 29, 2012 11:12 am

Don't blame the volunteers. They likely checked the locked box when its function was completely different. They couldn't have known better at the time. Waze stated they were going to implement changes to alleviate the problem. But I haven't seen any sign of improvement.

by **crazycomputingdotnet** » Sat Sep 01, 2012 8:35 pm

AlanOfTheBerg wrote:There was an area of recent construction I had fixed and updated and went live nearly exactly with the opening of a new jughandle. Then, at least couple lvl 0s came through, and based ONLY on a missing road Map Problem and undid a bunch of stuff and generally made a mess of a crucial part of the area. No review of it in person, no checking the highway division website to see what the status was of current construction (it's a well-known project for locals), nor checking the Waze wiki pages where this stuff is cataloged and tracked, nor checking with me, who was the creator and last updater of all of the new stuff. Today, I had to fix it all back up after driving through it myself to verify the layout, which was correct the way I had it even though I'd never been through there ever.

New editors and AMs will still blow through stuff without actually thinking and act like a robot and think, "oh, waze sez therez a missin road here, I will add it and delete what this level 4 editor just did last week." These people are not morons or idiots. Well, I don't think so, I don't them. But what they did was moronic.

That is why this whole area is now locked.

I can tell you from experience that those MPs that go through use old data, and do not show up in a timely manner. There is a section of road in my area that is undergoing construction, and for about a year or so they had the road redirected north a bit so they could dig a trench and make the road go under a set of train tracks. Three map cycles ago they put the road back in it's same path and I had it ready to go live two map cycles ago. People including myself have been driving on the current path for the entire two map cycles, and not three days ago three mps popped up with missing road info with paths going along the old path of the road. Now I am the kind of person that locks new roads when the arial does not match, and I also stick in a small landmark explaining that the roads do not match the arial. I cleared out the mps as solved, but have to watch that and other areas at least weekly because I have learned the hard way that the roads can be damaged by unknowing editors expecially the IGN team, and sometimes by employees themselves. (I have fixed a few employees edits, most recently last night).

by **crazycomputingdotnet** » Sat Sep 08, 2012 3:52 am

Anything in my original AM areas I respond to plus other areas if I am not too extremely busy. Most of the time I am at work which means converting the link to the old format. There are a couple of AMs who pm me unlock requests.

If your request is more than a few days old and you have not gotten a responce, please pm me with the permalink with segments and the issue and I will unlock for you as soon as I can get to it. We are not perfect and the system is not perfect, it is what we have to work with and patience and notepad is sometimes required.

Same goes for any editing guidence, check my work or anything else. I usually spend ~8 hours a day 5 days a week (depending on call volume at work) editing. Most of us don't bite (at least not too hard).

I would like to add that if it is a high profile road it helps if you tell us you are done with fixing the issue so we can go back and put a level 4 lock on it.

dmcconachie · by **dmcconachie** » Sat Sep 08, 2012 8:59 am

shawndoc wrote:Have they explained or provided a new roadmap for solving the locking issue? I remember a few weeks back they posted they were going to do a mass unlock within the next couple of days.

Raise a support ticket for that too. You know as much as we do! :-(

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by **doomedtx** » Sun Sep 02, 2012 2:18 am

So far I've been my own worst enemy. During the great update drought of '12, I checked and re-checked the roads between work and home to be sure there wasn't anything else to correct. The day the map updated I found out I'd accidentally clicked a few turn restrictions (most often happens when I'm trying to click away to deselect a road) and prevented Waze from directing me home. I locked the entire drive from work to home until the next map update verified I'd fixed the error.

by **doomedtx** » Fri Sep 07, 2012 9:26 pm

harling wrote:I read through the forums at least twice a day, even when I'm not editing. When anyone mentions a location anywhere near Massachusetts in the Unlock request forum, I usually respond immediately.

What I don't do is open every post in the Unlock request forum and click on every link, on the off-chance that it might be in my region. As the top three posts in the forum indicate:
Please include segments you want unlocked in your permalink
Please include a permalink & reason for request in your post
Please include location in subject line
Lately I've been noticing an increasing number of requests that don't mention the location in the subject line, so I figured it was worth mentioning.

I personally think the unlock forum is too unorganized to be useful. Unless you check multiple times a day (like you do), the chance of missing an unlock request is high. With no good way to search (try searching for MA or AR in the forum) I can see why a lot of requests go unnoticed. I had some sit for a few weeks, bumped them, and they were unlocked within minutes. All that to say I think the unlockers are doing a pretty good job; it would be more efficient if the unlock requests were broken down by region.