Updating Dunkin Donuts location?

by **Freshmixture** » Mon Nov 19, 2012 1:03 pm

Are there any plans to being able to move markers to their proper spot on a map?

Cheers!

Doug

by **CBenson** » Mon Nov 19, 2012 2:33 pm

I doubt it. I'm guessing it is up to the advertiser to provide correct locations.

by **bigbear3764** » Mon Nov 19, 2012 3:32 pm

Or is the locations another thing they get from bing?

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by **AlanOfTheBerg** » Mon Nov 19, 2012 5:10 pm

bigbear3764 wrote:Or is the locations another thing they get from bing?

Good question: does the advertiser mark the exact spot or do they just give an address and bing returns the location?

by **PassengerofUnspeakableDOOM** » Tue Nov 27, 2012 11:58 pm

What is the recommended way to handle user created general errors regarding a "Dunkin Donuts in wrong place" report?

by **alxjalmeida** » Tue Dec 11, 2012 4:27 pm

Just wondering if anybody has any updates on this. I noticed this morning, that the Dunkin Donuts location on the Waze Maps is incorrect.... Wondering if we can update.

by **AndyPoms** » Wed Dec 12, 2012 8:02 am

alxjalmeida wrote:Just wondering if anybody has any updates on this. I noticed this morning, that the Dunkin Donuts location on the Waze Maps is incorrect.... Wondering if we can update.

We got this response from Yonatan this morning...

Jonypony wrote:The locations are provided by the advertiser, but I will forward this to our advertising department.

-Yonatan

by **rottielover** » Wed Dec 12, 2012 2:23 pm

PassengerofUnspeakableDOOM wrote:What is the recommended way to handle user created general errors regarding a "Dunkin Donuts in wrong place" report?

Here is what I was told on how to handle these:
1) mark solved - take no action
2) mark Not ID'd - take no action
3) Go over to Bing maps and submit the correct location on the map, then marked solved

The reason behind each:
1 - you've done everything possible (Within the waze system) to resolve this complaint
2 - If you mark it solved the user get's an email and will expect to see their address corrected next map update. This way they won't be expecting
3 - goes "above and beyond" but you'll feel better.

If it's a business I have first hand knowledge of, I'll use option 3.

As to if/when to use option's 1 or 2, that's a judgement call I'll leave to all the AM's and higher.

by **alxjalmeida** » Thu Dec 13, 2012 3:55 pm

Thanks for the help! I have gone over to Bing and submitted a "map correction feedback" submission.

by **daknife** » Thu Dec 13, 2012 8:08 pm

I regularly post corrections to Bing. If I get an UR about wrong location I go search for it in Bing (assuming the UR actually gives me the address or name of the POI), almost without fail the error is obviously with bing so I submit a correction report. And I have seen a few get corrected, it's not quick, but it does happen.