PassengerofUnspeakableDOOM wrote:What is the recommended way to handle user created general errors regarding a "Dunkin Donuts in wrong place" report?
Here is what I was told on how to handle these:
1) mark solved - take no action
2) mark Not ID'd - take no action
3) Go over to Bing maps and submit the correct location on the map, then marked solved
The reason behind each:
1 - you've done everything possible (Within the waze system) to resolve this complaint
2 - If you mark it solved the user get's an email and will expect to see their address corrected next map update. This way they won't be expecting
3 - goes "above and beyond" but you'll feel better.
If it's a business I have first hand knowledge of, I'll use option 3.
As to if/when to use option's 1 or 2, that's a judgement call I'll leave to all the AM's and higher.