bigbear3764 wrote:I see your point and agree. But I think that's what breaking the US into regions is suppose to do. Instead of 50K users trying to tell Waze of a problem, we report to a region manager who is in contact with one person from waze. A chain of command.
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I guess what I am trying to say is that for each type of information flow, a careful look at 'what needs to be communicated', 'from whom', and 'to whom', will often make it clear HOW the information can be best communicated.
Also, it is important to improve the 'signal to noise' ratio of some communications channels.
The automatic map problem reports are an example of 'poor signal to noise ratio' because many of the reports are 'noise'. The ARE some reports that ARE useful, but clearly the problem detection criteria need refinement.
Improving communications with users so that they use the hazard and map problem reporting properly is another area where looking at the communications channels available may provide an insight to where changes can be made that improve things.