Community reorganization

[jasonh300]

an effective expert.

Maybe "a useful expert"?

That too.

[aigarslv]

I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!

Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.

I am known to community ( I edit map, drive a lot, report as much as I can) and I help users as much as I can (I am available to community via PM and I also check forums when I have time). However for Latvia 300 posts is a big number and I do not want to SPAM post for numbers... Or spend my whole life in front of monitor...
Guess what - if I post 1 reply/post per working day - that is makes ONLY 260 posts in one YEAR. And of course PM's don't count.

[sk2380]

I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!

Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.

I am known to community ( I edit map, drive a lot, report as much as I can) and I help users as much as I can (I am available to community via PM and I also check forums when I have time). However for Latvia 300 posts is a big number and I do not want to SPAM post for numbers... Or spend my whole life in front of monitor...
Guess what - if I post 1 reply/post per working day - that is makes ONLY 260 posts in one YEAR. And of course PM's don't count.

+1000

This is what I was talking of .... You are absolutely right my dear friend.




AM : Maharashtra, MP,TN, AP, Goa. iphone 5 iOS 6.0.1 Waze : 3.5.2

[palmerit]

I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!

Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.

I am known to community ( I edit map, drive a lot, report as much as I can) and I help users as much as I can (I am available to community via PM and I also check forums when I have time). However for Latvia 300 posts is a big number and I do not want to SPAM post for numbers... Or spend my whole life in front of monitor...
Guess what - if I post 1 reply/post per working day - that is makes ONLY 260 posts in one YEAR. And of course PM's don't count.

Agreed. 1 post per working day is 260 posts. But of course.. your also stating that you would help an average of 1 person per working day. Which makes me think someone else may be a better fit. Personally, id change the criteria a little. Instead of '300 posts' id say '300 quality posts' lets face it... a post of "+1" PROBABLY SHOULDNT qualify.

We have all seen the results of what happens when people are promoted based entirely off numbers... country managers who used extended tools get edit counts.. and still cant figure out how to do basic edits.. and other assorted issues. I say we should raise the bar, not lower it.

Just my two cents, of course.

Sent from my Kindle Fire using Tapatalk 2

[shirlig]

Hi all,

Following the introduction of the reorganization plan, a few questions came up and we would like to address them:

What is The role of coordinators and experts?

The Coordinator is a sort of an ambassador. He will be a part of both global and local champs' groups, and will be in an ongoing and direct contact with the Waze team.
With the help of the community manager from the Waze team, he will help promoting initiatives and issues that are important for the local community that he represents.
He can also contact the community manager regarding unsolved issues that require Waze's intervention and to inform us if there are any burning issues that require our attention


The Experts are more like "ministers" of their relevant expertise. The experts are users who accumulated a high knowledge level in a specific area such as editing, translation, routing, iPhone etc and have the will and the ability to take an active role in the community by helping others where they can and help elaborating issues that need to be addressed.

What does it involve?
First, it really depends on the area of expertise but generally:
* Experts will be moderators of the relevant professional forum and have access to the local champs group of their community.
* Experts will be informed by Waze of news and updates which are relevant to their expertise, For example a client experts will be in the loop about new features on the way etc.
* They will have direct contact to relevant Waze team members like mapteam supervisors, qa testers, product members, social media etc (as much as possible)
* If there are relevant tools that we can provide, the experts will have access to them. For example, bugs list from our bug system will be accessible to client experts.

* Experts will handle (with the tools and contacts they have) high level issues and other problems that couldn't be solved locally.

Some clarifications about experts:
* A user can have multiple expertise (he can be for example coordinator,client expert & social media expert)
* Each area of expertise can have multiple experts from different communities.

* The official requirements to become an expert:
6 months of Waze- seniority
editing level 4
300 forum posts

Of course these requirements are not set in stone, we wouldn't like to block enthusiastic and motivated users who wish to contribute with their knowledge from participating. We will consider any request separately - so please don't hesitate to apply even if you don't quite meet the conditions


Some of you asked what's the amount of time that needs to be invested in these roles:
It really depends on how much activity there is on the specific forum, it not suppose to be different from the existing structure, just now the experts know they are managing the forum and they are the professional authority for any questions.
And of course they can communicate with waze team easily,

I hope that's answer the main issues, i'm here for any anther thing you need:-)

[aigarslv]

your also stating that you would help an average of 1 person per working day.

I never said that. We are discussing criteria to become expert, not how many people expert will be willing to help

lets face it... a post of "+1" PROBABLY SHOULDNT qualify.

I totally agree.

My hope is that Waze staff will evaluate each Country separately as each Country presents unique situation, challenges and number of members. Also in this day and age I think it would take just a few minutes chatting/talking to every applicant to see if they are fit

Cheers and have a great weekend!

[xteejx]

I'll be cheeky and ask for a name badge with UK English super person then please lol
Do I get any super powers like being able to fly or invisibility or anything?

Sent from my GT-I9100 using Tapatalk 2

[shirlig]

I'll be cheeky and ask for a name badge with UK English super person then please lol
Do I get any super powers like being able to fly or invisibility or anything?

Sent from my GT-I9100 using Tapatalk 2

Maybe extra-visibility rather than invisibility
I'm not sure about the flying powers though

[davipt]

My hope is that Waze staff will evaluate each Country separately as each Country presents unique situation, challenges and number of members. Also in this day and age I think it would take just a few minutes chatting/talking to every applicant to see if they are fit

Of course they will, each country is different. Look at the case of India, and my case in Portugal. We are so small that have only 2 CM's and even then we had to ask for CM before reaching the 200K (but nearby), or else nobody could fix stuff from the "tourists" rank 4 and 5 visiting the country.

On the other hand the forum count should be analyzed carefully, because it's true that some country forums are almost dead, but I don't think an iPhone or Android expert should become one unless there is participation on the client announcement threads forums, or an editor/navigation expert that doesn't subscribe or at least have a look at the global map forum.

[Heisa123]

I want to seriously respond to this topic.
I'm CM in the Netherlands but work most of waze in other countries

I have make the map of waze in Suriname and have ​​contacts there with users,
https://world.waze.com/editor/?zoom=2&l ... TTTFTTTTFT
I work at this moment in Luxembourg and the borders of this country.
https://world.waze.com/editor/?lon=6.11 ... TTTFTTTTFT
I have there contact with users .

Now I am working in French Guiana. There lies the whole map broken.
https://world.waze.com/editor/?zoom=1&l ... TTTFTTTTFT

I also work in a number of other areas where I often go on holiday like this.

https://world.waze.com/editor/?lon=-13. ... TTTFTTTTFT

What is my specialty??

George