Points conflict

[Davidbiz0303]

Hi Guys,

It says on my scoreboard on my device that I have amassed 150 points but on the main readout, it's only showing a measly One point! Not sure why they're not in sync...I have driven many miles and made several reports...also picked up a candy or two...so I don't know why it's only showing the one point. I want to change my icon!!!

Thanks,

Davidbiz

[hallmike]

Try this:

http://www.waze.com/wiki/index.php/FAQ#On_My_Dashboard_all_my_points_have_gone.2C_and_the_date_of_last_update_is_very_old._What.27s_wrong.3F

.

[RallyChris]

Also the points on the phone are approximate. The server is the master points keeper, and it updates as your drives are analyzed. That was originally designed to be about 1 day, but with popularity of the service, this sometimes is longer.

Once a day, the phone asks the server what it thinks your points are, and then approximates from there till the next refresh.

[hallmike]

Well if that's the case, it doesn't do a very good job of estimating because the total points on my phone are about 80,000 less than the points shown on the dashboard. Appears the estimation algorithm needs tweaking.

[dmcconachie]

Well if that's the case, it doesn't do a very good job of estimating because the total points on my phone are about 80,000 less than the points shown on the dashboard. Appears the estimation algorithm needs tweaking.

That shouldn't be the case, I'd ask support to investigate that! Mine is only ever out by a couple of thousand at most!

[Davidbiz0303]

Well, my phone told me I got another 50 points today, supposedly, for posting about a hazard and getting a Thank You! Also, it told me my ranking was 44,000. That should now take me to 300 points according to my phone...

On my dashboard, I'm still stuck at POINTS 1
RANKING -1

It's been this way for the past three days!!!! What's going on????

Davidbiz

[Seasider]

The client servers are struggling to keep up with the main servers. Your dashboard is the only accurate (ish) record of your points.
My own client banner scoreboard is over 10k points behind the dashboard. It will eventually catch up tho

[xbassman]

Well if that's the case, it doesn't do a very good job of estimating because the total points on my phone are about 80,000 less than the points shown on the dashboard. Appears the estimation algorithm needs tweaking.

I thought I'd bring back this topic....

To reinforce what hallmike noted, Here's a screenshot:



My points were at 404k when this shot was taken.
From what I have observed the total displayed by the client does update, but never syncs with the real totals. (probably a separate database)

If a user was to tap on my wazer icon they would see 220k 4 stars. (I have seen the same from wazers in my area whose points I know to be different than shown)

The only thing displayed correctly here is the rank.

[gettingthere]

From my observation, here is how this works:

* The server keeps track of your points and is the accurate source. These will show on your Dashboard and Scoreboard.
* The client also tracks points but does NOT sync with the server other than the initial sync when you install the Waze application. So if you frequently edit, get lots of editing points, but for whatever reason the server does not 'push' enough 750 point editing candies to your client - the client point ticker will fall behind and never catch up.

Recently my client ticker points were off by more than 100,000 points!

The workaround here is to remove the Waze application and re-install. This client will get the current point total again from the server - one time.

This is all mute though since Waze 3 does away with the client point ticker and this confusion. Just hang in there until Waze 3 is released and your problem will go away! Ignore the total on the points ticker in the meantime.

[foxitrot]

So if you frequently edit, get lots of editing points, but for whatever reason the server does not 'push' enough 750 point editing candies to your client - the client point ticker will fall behind and never catch up.

Good point. I've thought that the client's points are possibly fed just with candies, reports, cookies etc. and are missing points for map updates, forum posts etc. But your explanation is more probable.

This is all mute though since Waze 3 does away with the client point ticker and this confusion. Just hang in there until Waze 3 is released and your problem will go away! Ignore the total on the points ticker in the meantime.

It is not about the confusion with my point ticker and my dash/score-board. As xbassman wrote,

My points were at 404k [...] If a user was to tap on my wazer icon they would see 220k 4 stars. (I have seen the same from wazers in my area whose points I know to be different than shown)

In my case, the points difference is a lot more than 50%. And the wazers' icons will probably keep their lower point amounts even if using Waze v.3 clients, unless the client would be capable of syncing them with the server (or constantly complaining about being hungry for candies )