Points, scoreboard and ranking problems

by **jmp316** » Tue Jul 10, 2012 12:35 pm

I worked really hard last week and earned top user in the state (IL). Its still showing last weeks top 3. Wondering when this will update and I'll get my candy for 500 points...

by **foxitrot** » Tue Jul 10, 2012 1:13 pm

jmp316 wrote:Wondering when this will update and...

Either until Thursday/Friday, or not anymore this week.

jmp316 wrote:[... when] I'll get my candy for 500 points...

^i^ well... you can still hope.

by **CBenson** » Tue Jul 10, 2012 1:21 pm

foxitrot wrote:
jmp316 wrote:[... when] I'll get my candy for 500 points...

^i^ well... you can still hope.

I wouldn't hold your breath. I never received that candy because the handful time that I have been the top weekly earner, the scoreboard has always been broken.

by **foxitrot** » Tue Jul 10, 2012 1:26 pm

CBenson wrote:
foxitrot wrote:
jmp316 wrote:[... when] I'll get my candy for 500 points...

^i^ well... you can still hope.

I wouldn't hold your breath. I never received that candy because the handful time that I have been the top weekly earner, the scoreboard has always been broken.

I believe that is/was my case too. Not worth complaining, much more important parts of the system are failing.

by **jmp316** » Fri Jul 13, 2012 7:50 pm

Well I have contacted support (via emailing support on the website) 3 times this week and have not gotten a response to any of them. Disappointed. Very disappointed.

I know my concern is minor in the grand scheme of things, however a response of any kind would have been nice.

by **mapcat** » Fri Jul 13, 2012 10:34 pm

FWIW I've submitted several items to support also, over the past 2 weeks, and haven't received a response either. It takes them a while occasionally. Whenever they release a new version, response time suffers. They'll get back to you eventually.

by **gettingthere** » Fri Jul 13, 2012 11:44 pm

I think that they are probably overwhelmed with support requests with 1.8 million new Wazers signing up in the past month. 20 million Waze accounts in total.

http://www.waze.com/blog

by **svx-biker** » Sat Jul 14, 2012 7:16 am

gettingthere wrote:I think that they are probably overwhelmed with support requests with 1.8 million new Wazers signing up in the past month.

I would think that's the reason. Also the subject line may have an impact - Candies or points not earned is probably a mail they get quite often.

by **gettingthere** » Sat Jul 14, 2012 4:46 pm

svx-biker wrote:I would think that's the reason. Also the subject line may have an impact - Candies or points not earned is probably a mail they get quite often.

Which is a big problem. Waze needs to make it work properly so they are not getting these types of support requests or reevaluate what is important. The navigation and traffic avoidance are the primary features. Focus on activities that support these functions. The points should be a driver of this but not something that is generating support request. Waze support is surely wasting so much valuable time on 'silly' support requests.

by **razor2k** » Sun Jul 15, 2012 4:48 am

CBenson wrote:
foxitrot wrote:
jmp316 wrote:[... when] I'll get my candy for 500 points...

^i^ well... you can still hope.

I wouldn't hold your breath. I never received that candy because the handful time that I have been the top weekly earner, the scoreboard has always been broken.

+1.............Same boat

What are you gonna do?