Missing drives since iOS app 3.5 upgrade

by **zexpe** » Sat Nov 03, 2012 9:04 am

Does anyone else have missing drives since upgrading their iOS waze app to version 3.5?

On my last two commutes, the morning drives in both cases are registered and viewable in the map editor. However, both evening drives are missing. Both times I went off-route in evening, when I didn't in the morning. I don't know if that is a cause of the problem.

by **therubinator** » Sat Nov 03, 2012 12:27 pm

I hadn't clocked it as a 3.5 issue but I had been noticing this recently.

by **nightfly4257** » Sat Nov 03, 2012 1:18 pm

My point total have not change for the last couple days right after the update to 3.5. Does any know how you contact Waze about this?

by **therubinator** » Sat Nov 03, 2012 1:32 pm

Just check this sticky post first and then you can contact support via a help form on the Support page (appears after you do a search without resolution):

viewtopic.php?f=18&t=23084

by **nightfly4257** » Sat Nov 03, 2012 1:35 pm

Thanks for the help.

by **AlanOfTheBerg** » Sat Nov 03, 2012 2:56 pm

I've had drives show up with 3.5. Not likely an app issue.

by **therubinator** » Sat Nov 03, 2012 4:04 pm

Read a little closer: not all drives. Some showing up, some not.

by **fvwazing** » Sat Nov 03, 2012 4:46 pm

Longer drives take longer to process - shorter drives take precedence in processing. In a few days you will see all your drives.

by **jasonh300** » Sat Nov 03, 2012 5:27 pm

I'm missing drives going back to the beginning of October. It seems like any drive where I sent several URs gets lost. I've made drives specifically to record tracks through construction areas and to send URs to myself to fix things and verify map problems. This has happened 3 times in the last month.

Yesterday, I made a 30 km drive, leaving several URs on the way. When I got home, the 30 km drive home was showing within an hour but the outbound drive still hasn't shown up.

I've made several reports to support about this including one this morning but the keep saying that there's a delay of up to a week. That doesn't tel me much because I'm missing a drive from October 6 and a drive from October 20, plus there are a dozen other days where my 5 mile commute to work shows one way, but not the other.

So there is definitely a problem and I'm just going to keep reporting back to the developers about it until they have some revelation and see that there is actually a problem.

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Via my iPhone 3GS.

by **therubinator** » Sun Nov 04, 2012 3:20 pm

fvwazing wrote:Longer drives take longer to process - shorter drives take precedence in processing. In a few days you will see all your drives.

Actually, I don't think it's that either. I did 2 long drives (113km) yesterday. The first one hasn't showed up but the second showed up almost immediately. The exact same drive from 3 days ago is missing in both directions.

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Waze Area Manager
City of Toronto, Ontario, Canada