Drives still not appearing online

[abbailey1981]

I am missing all drives from the 20th and 21st. And they were quite different drives I normally do. I actually did this with purpose of adding to my area of edit privilege. I am going to have to make my way out there again on my way home tonight. But it is mildly annoying.

[AlanOfTheBerg]

We haven't heard of any drive processing problems, but those do crop up from time-to-time. Short drives always process first. Very long drives sometimes take days to process. Most 1-2hr drives, which are commute-length, are processed within a few hours. Are you sure you had data network connectivity at the time of shutting down the app?

[AlanOfTheBerg]

It would be good if we could have a "force" button in the app to force data uploads. I assume it wouldn't be an issue with data reconciliation

The data is already uploaded and no need for a "force" button. The servers just haven't processed it.

[AlanOfTheBerg]

Facebook negotiating to buy Waze for $1 billion
http://www.jpost.com/Business/Business- ... ion-312690

A few very long threads already posted two weeks ago.

[AndyPoms]

I'm experiencing a delay in drive processing as well...

Drives from the 18th (Monday) processed slowly (> 12 hours), and my 3am drive on Tuesday processed between 8pm Wednesday Night & 3am Thursday Morning. My other drives (9am Tues, 3am Wed, 9am Wed) still haven't processed. The Monday drives were the shortest (<10 mins, Tuesday was >1 hr, Wed was <30 mins).

[AndyPoms]

I have not been receiving my points either. I have driven over 1,000 miles so far this week, but have received only 200 or so points. Something is going on...

Have your drives processed? You won't get the points until the drive processes.

[AndyPoms]

I have not been receiving my points either. I have driven over 1,000 miles so far this week, but have received only 200 or so points. Something is going on...

Have your drives processed? You won't get the points until the drive processes.

I drove from Ohio to Chicago, and back, on Tuesday, them to Michigan and back yesterday. I usually receive my points each night around midnight. Nothing. I also drove on Monday but received zero points come Tuesday morning. I've been a daily user since December. This seems out of the ordinary.

Yes, drives typically process quickly (within a few hours tops), but as you can see above there is apparently a delay. You can tell if each drive has processed by going into the editor and seeing if it appears in the "Drives" tab. If it's not there, it hasn't processed yet and you haven't been given the points for it yet.

[AndyPoms]

Mine are coming in VERY slowly, just give them time... This happens every so often...

[AndyPoms]

I am missing all drives from the 20th and 21st. And they were quite different drives I normally do. I actually did this with purpose of adding to my area of edit privilege. I am going to have to make my way out there again on my way home tonight. But it is mildly annoying.

Don't make a special trip, the drives are processing again, but it will take some time to clear the backlog. Waze has said that the backlog should be clear by this coming weekend.

[CBenson]

I'm fairly certain that the general problem has been fixed. So if you have an individual issue, you'll likely need to contact support individually.
That being said waze frequently doesn't upload all segments of long trips at the same time, so I wouldn't consider a drive that you made yesterday that is not yet uploaded a problem.