[SUPPORT] Traffic Avoidance Failure

[gettingthere]

does that mean posting the examples is sufficient to "let them know," or does someone need to tell them directly that there are more examples where the ETA is still off and fails to avoid traffic.

Don't know. Hopefully Waze is still following this thread. Exactly why I just spent a good amount of time capturing screen shots, compressing them, and posting them with a narrative of why it's still not working

[osbumlets]

You've raised a really good question. Is this a waste of time for us? Because it is really easy for them to come up with their own examples and see first-hand. Just get in the car and use your own product. Route past anywhere there is a known traffic jam or slow-down.

[gettingthere]

You've raised a really good question. Is this a waste of time for us? Because it is really easy for them to come up with their own examples and see first-hand. Just get in the car and use your own product. Route past anywhere there is a known traffic jam or slow-down.

Although we have no idea of the infrastructure and code that is running in Israel is anything like what is running in the US/Canada or the ROTW. They may not have this problem currently in Israel.

One of the Waze employees in Palo Alto, CA would need to experience and report this issue. Although there is no support staff or developer's in Palo Alto - only Marketing and Management. (although I suppose it is possible that the Fej still have some hands-on technical involvement)

[CBenson]

You've raised a really good question. Is this a waste of time for us? Because it is really easy for them to come up with their own examples and see first-hand. Just get in the car and use your own product. Route past anywhere there is a known traffic jam or slow-down.

This is simply not true. Waze frequently routes me past known traffic jams and slow-downs. However, I do question whether waze always does it and whether when waze does do it the fastest route (based on waze's own data) is the route chosen. The question is not how to make waze work, but rather how to make waze work reliably.

[gettingthere]

This is simply not true. Waze frequently routes me past known traffic jams and slow-downs. However, I do question whether waze always does it and whether when waze does do it the fastest route (based on waze's own data) is the route chosen. The question is not whether waze works, but rather whether it works reliably.

Although if you don't know if it working reliably or not, you lose confidence in the product and it's stated abilities. As of right now, I have zero confidence that Waze is helping me to avoid traffic and will no longer use Waze until Waze responds to this.

This is the #1 reason that I use Waze and the reason that I have been inclined to spend 500-1000 hours of my personal time contributing to editing the maps, posting in the forum (4000+ posts), some Wiki edits, attending Waze Meet Ups, Beta testing the application and map editor, etc. Yea, I'm probably a sucker and I will never, ever get anywhere near that time back in time savings from Waze avoiding traffic. But as of now, I can't even count on Waze avoiding traffic - so it is currently useless to me.

Sorry if I have a very strong opinion on this but this is how I feel about this matter.

[dmcconachie]

No need to apologise for calmly expressing your opinion! I think a lot of us feel very similarly about various parts of waze at the moment! Yet staff seem to have largely gone radio silent!

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[CBenson]

Sorry if I have a very strong opinion on this but this is how I feel about this matter.

I'm not quite to zero confidence (if its a server sync issue, I might get good routes when only a single server is used). But, waze's traffic avoidance routing is not currently reliable. I'm continuing to use waze at this point. But, I wholeheartedly agree that this is critical problem that needs to be addressed for waze to have any success.
My point above was that I do not believe that the problem is obvious just by using waze (it may well be in certain cities, but not everywhere). Thus, I don't believe that the waze team necessarily will see this problem on their own. It is critical that they see the examples presented in this thread and address them. And as has been noted, the mimimal communication makes it difficult to know what they have seen and what they have not.

[islupepa]

Another example, Waze's core functionality is STILL NOT WORKING CORRECTLY. I cannot no longer trust that Waze is taking me the fastest way. The product is broken.

Traffic jam or not, Waze doesn't work as intended.
Waze doesn't even consider time of day/night anymore when calculating ETAs. You'll get the same ETAs during rush hour or in the middle of the night (viewtopic.php?f=15&t=17382)

[CBenson]

So now I really want to know if this is still the fastest way so I click on Alternative Routes. The route preview graphics don't look to be correct, but ok, Waze says that that is not fixed yet - so I am ignoring the graphic. But what do you know, I am on route option 1. ETA is now showing at 7:47am (current time 7:30am + 17 minutes = 7:47am). Again, why isn't this showing 7:52am??

I can repeat this problem. Whenever I pull up alternative routes they all always* show a time that is less that the travel time shown for my current route to the same destination. At the begining of my commute they can be 10-15 minutes less. Even when I'm a few blocks from my destination and waze says I should arrive in 4 min, if I ask for alternative routes, I only get one route, but it says 3 min. This is a consistent problem at least for my last day of driving.

* The only caveat is that I have not selected one of the alternates and then imediately asked for alternates again. As I'm driving the ETA slowly creeps later. If I then ask for alternates, they will all give a shorter drive time than the current drive time shown on the map.


As for the routing not taking into account the time of day at all. I will also say that whenever I ask for directions from Annapolis, MD to Washington, DC on the live map I get routes that give a drive time between 47 and 55 mins regardless of the time of day. The big problem with my testing is that I am on the road from 7:30 to 9:00 am when the trip takes longer, so I can't really test the live map then.

[tibble]

I can confirm that here as well. Whenever i select alternate routes it gives the full days average for the ETA.
When i drive on that route it will update to a more reasonable ETA when it does its first re-route check. If i then manually select alternate routes it's back to the way too short ETA.