Unfortunately, the status page is not up to date either! 6 days ago, they said they were hoping to give an update in 2-3 days! Of course, they did update that status page today, but only to tell people that they're turning off comments, with no mention of when we might expect a NA update.
Since they've turned off comments, I thought I'd take a second here to vent. The status page says they're reading the forums, so maybe they'd care to comment?
The fact that it's been over a month since the last update is really unacceptable. It's even worse that we have no good explanation as to why it's been this long (only a vague reference to two processes at once) and there's been basically no update on the progress. Maybe Waze and I have very different priorities, but it seems that they've got their priorities completely backwards.
When Apple comes out with their free mapping solution, I think Waze is going to be in a lot of trouble, particularly if they don't change things very quickly. Waze is a pretty great app with a lot of potential, which is why I've spent way too many hours editing the maps. I also love seeing that I'm actually improving the maps, helping others, and having a little fun while I'm at it. I think it's obvious that Waze's best asset is the social and community features. However, they lately seem to be completely oblivious to the importance of the social aspect, and more importantly, the important of their editors!
Waze can advertise all they want about the quality of their maps vs other mapping solutions. Maybe in well populated areas with a lot of editors, they are more accurate than competitors. However, in areas that are poorly populated and a large amount of the maps are base maps, they can be pretty atrocious. I made a couple of hundred edits yesterday to rural areas where the intersections were all wrong, the roads had no directionality (or more often, it was wrong), roads and developments were missing, etc. If the roads are not continually updated by the editors, then there are going to be serious issues with the reliability of the maps. And if Waze does not do something very soon about the time it takes to update the maps, they're going to lose their editors! The fun of editing is seeing your changes in the map, not waiting over a month for the changes to take effect! Also not fun is the constant update requests when the maps are not updated in the client, but the problem has long since been fixed. And to compound the issue further, the default message sent after update requests are fixed is completely off with the time frame of when updates will appear!
Why don't you get it, Waze? Your best asset is your community, and you're making a lot of your community very unhappy! You're already not the only free game in town and in a few short months, you're going to have a free competitor that will be extraordinarily difficult to compete with, and with some features that Waze does not offer, and will likely be unable to offer anytime soon. What they will not have is the ability to update a road when it's closed temporarily for construction, to add a road the day it opens, immediately fix an incorrect street name, etc. That's what separates Waze, but at the moment, Waze doesn't offer that either. They will be able to do crowd sourced traffic and since it's going to be integrated into the OS of nearly everyone with an iPhone, it may very well be more accurate than Waze.
Clearly, your servers are incapable of handling the number of users you currently have. You're very secretive about what exactly the problem is, but something is a very big problem. So please, stop focusing on attracting new users when you can't handle the ones you have! Don't release a major update that you expect to attract tons more users before you're sure the servers take the strain! Stop adding poorly implemented features (like gas prices) until you've got the current features working perfectly! When you have the updates down to less than a week to going live and you have the capacity to make it even better up and ready to go, then maybe talk about adding more users.
Reading through the comments (now disabled) on the status page, it's pretty obvious that you have a lot of seasoned editors who are not very happy with both the lack of tile updates for over a month, and even more so with the complete lack of transparency and updates as to when we may expect new tiles. If you lose your editors and lose the community that makes Waze great, you lose the only real advantage that Waze has. If I were you, I'd be very afraid when iOS 6 is released, unless things change drastically very soon.
Area Manager - Baltimore and Annapolis, MD, Toledo, OH