Papyrus update showing resolved UR's

by **bmitch3020** » Tue Jan 24, 2012 12:05 pm

I've been pretty good about fixing and closing UR's in my area as I slowly clean things up. With the new update today, I'm seeing UR's that I already resolved.

Here's one that I resolved yesterday that reappeared:

And here's the Cartouche_old that shows it was already resolved:

Thumbs up to Waze for showing us the directions vs actual route, that will really help track down the issue. Thumbs down for not giving us a message box to discuss the issue with the user (I'll still be resolving UR's from the old interface for now).

by **AlanOfTheBerg** » Tue Jan 24, 2012 1:59 pm

We had hoped these would disappear and Waze Map Editor would no longer show closed URs. It appears this may not be the case.

--
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by **sagi** » Tue Jan 24, 2012 3:08 pm

We will sync the update requests over the next 24 hours. After that, old ones will remain in old cartouche, new ones will remain in papyrus, and there will be no overlap.

by **palmerit** » Tue Jan 24, 2012 4:02 pm

sagi wrote:We will sync the update requests over the next 24 hours. After that, old ones will remain in old cartouche, new ones will remain in papyrus, and there will be no overlap.

I hope what you mean is, closed UR's will appear closed in both, and open/new UR's will appear as open in both. Otherwise, new UR's won't appear in the old editor, making it impossible for AM's to respond/interact with the user submitting the report. Also we only have the ability to get a list of all open UR's in the old editor, so.. I think many AM's will still be switching back and forth between old and new for handling UR's. (old to find them, close them, and respond to the user. New one to take advantage of the easier editing, and the awesome new features to use gps tracks and waze route suggestions!

BTW: Kudos for implementing those 2 features. suddenly, the "general map error" reports with no comments become somewhat useful!

by **bgodette** » Tue Jan 24, 2012 4:04 pm

What I've been doing in the cases of the UR already having be worked and closed in Cartouche_old, is to mark the UR "not a problem" in WME and save it. BTW URs in Waze Map Editor won't disappear from your view until you refresh (F5) or click permalink.

by **bgodette** » Tue Jan 24, 2012 4:06 pm

palmerit wrote:I hope what you mean is, closed UR's will appear closed in both, and open/new UR's will appear as open in both. Otherwise, new UR's won't appear in the old editor, making it impossible for AM's to respond/interact with the user submitting the report.

This issue was brought up, and until we get the new communication system the workaround is to PM the user through the forums. Unfortunately that leaves no way to leave notes on the UR for other editors to know it is being worked.

by **palmerit** » Tue Jan 24, 2012 4:19 pm

bgodette wrote:and until we get the new communication system the workaround is to PM the user through the forums. Unfortunately that leaves no way to leave notes on the UR for other editors to know it is being worked.

According to the wiki, we are supposed to use the old editor to interact with the user. My pont was more that: For us to do that, new and open requests need to appear in both editors. closed UR's should appear in neither. (IE, sync the info, not seperate it)

by **jasonh300** » Tue Jan 24, 2012 4:23 pm

So has it been decided that the old Cartouche editor will not be retired at this point?

by **gettingthere** » Tue Jan 24, 2012 4:31 pm

palmerit wrote:According to the wiki, we are supposed to use the old editor to interact with the user. My pont was more that: For us to do that, new and open requests need to appear in both editors. closed UR's should appear in neither. (IE, sync the info, not seperate it)

The information in currently in the Wiki was based on what was known a few days ago. This information is in flux and it appears based on the previous information in this thread posted by Sagi, that thing are going to be working differently than what is currently posted in the Wiki.

by **gettingthere** » Tue Jan 24, 2012 4:34 pm

As you start working Update Requests in the new Waze Map Editor you will likely find that you can resolve many more of these with the included drive and route info. So this will minimize the need to interact with the Wazer who submitted the Map Issue.

In cases where you need to interact, forum PM is likely the best option at this time. (as already stated)