Update Requests, no emails being sent in new Waze Map Editor

[RallyChris]

What I am doing wrong? I can't currently figure how to even see the identity of the user submitting the request.

Used to be a name after the date of the report "Reported On". Guess the fix for only a number showing was to remove it all together

[sagi]

The update request emails should start rolling within a few days.

[Spil]

... Although we will then need to be working Update Requests in two map editors. The new Waze Map editor to see the valuable Drive and Routes data and Cartouche_old to communicate with the Wazer who initiated the Update Request. ...

That's not that much different from the old practice, at least as I was doing it ... using Cartouche_old to find, respond to, and close the requests, and Papyrus to implement the actual corrections (or most of them, at least). So, as long as they do have the UR's going to both Cartouche and WME, it won't be that much of a change ... but if they only send it to one of the systems, then we'll have some problems.

And yes, I know that really, there should be a change ... we should be able to do everything needed from WME, but that appears to be too complicated for Waze's software engineers to figure out.

[Spil]

And yes, I know that really, there should be a change ... we should be able to do everything needed from WME, but that appears to be too complicated for Waze's software engineers to figure out.

Waze is an extremely small company and doesn't have the resources you might think they do. They do a pretty amazing job given the headcount. Being near #1 nav app in most stores above Google Nav is an amazing feat.

Sorry, just venting ... didn't mean any disrespect by it. Just seems to me that they should have been listening to the product's users instead of following their own ideas of how it should work and then apparently being shocked when they rolled it out and found out that what they thought was good enough wasn't going to work for those who have to use it every day.

[Timbones]

See Update Requests in Waze Map Editor in Wiki.

Because the communication system with the end user is not built yet, we still rely on [old] Cartouche for that part of update request processing.

...and again at the bottom of the page:

Because communication with the end user is not possible at this time via the Waze Map Editor Interface, you will want to switch over to Cartouche and use that interface to enter notes to be emailed to the user.

[Timbones]

The update request emails should start rolling within a few days.

Sagi, can you post the text of these emails here in the forums prior to the emails being enabled? We would like the opportunity to review and/or make suggestions.

Please, please, please also make the Subject of the emails reflect the content. I fear that many times we've requested more information from a user, and those emails have been overlooked because the subject said "Your map update was processed".

[TonyG-UK]

Does the forum RSS feed being broken for the last week count?

[WeeeZer14]

I submitted two URs from the client this morning. When I got back to my PC they were not there, but the drive was listed already. Within a half hour or so both URs were visible in the editor.

[WeeeZer14]

By the way, those two URs I left for myself yesterday said they were submitted "Yesterday" only an hour after they were submitted (when I first saw them show up). So there is some time shift going on.

[WeeeZer14]

I hope that's not the real email that goes back after a report is solved.

Nope, that is the real deal. I opened an UR yesterday and this is what I recieved when I closed it:

Subject: Poof! The map problem you reported on Feb 5 has been solved...
Body: Hi WeeeZer14,
On Feb 5 you reported a map issue while using Waze. (To jog your memory, you reported Wrong Driving Directions )
So, good news: Map editor, WeeeZer14, has solved this problem! You and WeeeZer14 have potentially saved thousands of commuters in your area hundreds of minutes, and for that, we're grateful! They are, too - they just don't know it...

Many thanks for your continued collaboration and support!
- All of us @ Waze

I agree that the email makes it sound like it is an instantaneous resolution when we all know that is not the case.

As far as the terminology used in the subject possibly being offensive, I for one never knew of that use. And the Waze team is mostly English as a second language, so no doubt they are unaware.

Will most people think of that use or the (I assume) more common use in the onomatopoeia way of being a sound effect? Of course I think at this point every word has multiple meanings including negative ones to someone somewhere.

A note to support would be the way to bring this to the attention of Waze decision makers.