Management of stock responses

by **dknight212** » Thu Sep 01, 2011 7:21 am

How do you other area managers handle stock responses to user requests? For example, a thank you for the request with details of how long edits take to get to the client, links to FAQs etc or a request for more information with links to the forum, my email address, etc.

I've been through various iterations of text editor files, tomboy notes and clipboard managers with static entries, coming back to the last one again and again. Ideally I'd like some system by which I can keep in sync and edit the responses on any computer, and then with a single click on the user request box just paste in the appropriate response.

On a related note, how do you get hard returns to show in your response? Some of my responses are quite long and I'd like to divide them up into neat paragraphs. Normal returns get splatted to spaces.

dmcconachie · by **dmcconachie** » Thu Sep 01, 2011 8:14 am

Take a look at Springpad or Evernote. I use the former

by **dknight212** » Thu Sep 01, 2011 8:22 am

Thanks, I like Evernote a lot for some things (though gone off it recently). Do you use the Chrome extension or app?

dmcconachie · by **dmcconachie** » Thu Sep 01, 2011 8:33 am

dknight212 wrote:Thanks, I like Evernote a lot for some things (though gone off it recently). Do you use the Chrome extension or app?

Not really. For no other reason than I've never to round to trying it

by **ircphoenix** » Thu Sep 01, 2011 8:39 am

When I sit down to edit I create my stock "Not enough information in this update request to make necessary changes to roadway. Please post another update request with more detailed information or e-mail me at wazephoenix@gmail.com. Thanks!" message. Then I copy it... and away I go. If there's detail in the message, and I am able to fix the problem, I take the time to create a custom message for that update request. I figure if that user took the time to give details, then they deserve 30 seconds of my time to describe what I did to fix the issue and to thank them for giving detailed information.

If it's an error I fix, and there were no details in the request, then I reply "fixed."

If it's something I happen upon by chance, and there's a nearby update request with a blank narrative and "General Error" as the category, I close it with no reply.

by **AlanOfTheBerg** » Thu Sep 01, 2011 4:01 pm

I just keep several response types in a text file that's stored in my dropbox so I can get to it from multiple computers.

You cannot get hard carriage returns into the emails for now. I've requested it be allowed a couple times over the last year and it just isn't high enough on the priority list.

Timbones · by **Timbones** » Sun Sep 11, 2011 3:51 pm

AlanOfTheBerg wrote:You cannot get hard carriage returns into the emails for now.

Have you tried using and in your responses?

I don't know about other email clients, but this works great in gmail (as does , and ).

by **mapcat** » Sun Sep 11, 2011 5:00 pm

Timbones wrote:
AlanOfTheBerg wrote:You cannot get hard carriage returns into the emails for now.

Have you tried using and in your responses?

I don't know about other email clients, but this works great in gmail (as does , and ).

Nice...thanks for the tip, Tim!

by **dknight212** » Sun Sep 11, 2011 5:28 pm

Really as simple as that? Duh, I'm stupid!

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by **AlanOfTheBerg** » Sun Sep 11, 2011 6:33 pm

Pretty sure HTML is escaped and not parsed. I tried that a long time ago. Had something changed?