Service Issues

Check for current known service issues on the Waze Status webpage.

Recent Fixes

-

Known Issues

Waze App

Please see the Waze App Bugs and Issues page for bugs and issues with the Waze app.

Website (Dashboard, Community)

Waze Map Editor

• Always check waze status for the latest issues and information.
• Papyrus is the internal name used for the next generation Waze map editor.
• Papyrus uses the same live database as Cartouche, and therefore also has a separate instance for North America and World.
• Even though they access the same database, Waze Map Editor has a small buffer database or tables between it and the real data so there are occasional lapses in proper road display and potential for different display between Waze Map Editor and Cartouche

In the table below, "Region" values are as follows:

• All
• NA (North America)
• INTL (Global except for North America)

Date	Region	Issue Description	Example Image/Link	Workaround	Status
2012-03-21	All	"My places | Drives" archive is often displaying some drives incorrectly marked as "Yesterday" or "Today".	http://www.waze.com/forum/viewtopic.php?f=10&t=15409&start=210#p145399 + http://www.waze.com/forum/viewtopic.php?f=22&t=16204&start=30#p149788		Open
2012-03-21	INTL	If a lower-ranking editor (no AM) creates all segments, joined in a junction and a higher-ranking editor locks all of them, the segments' former author can still modify their connectivity arrows through the junction.			Open
2012-03-05	All	City layer does not update when city/state/country attributes are changed on segments.			Open
2012-02-12	All	Adding a new segment to an existing segment and panning while adding the new segment because it is longer than will fit on the screen, will cause the editor to duplicate the original segment and this will cause an error and will not save.	http://www.waze.com/forum/viewtopic.php?f=10&t=16200	Draw a short segment first and save, then extend the segment.	Open
2012-02-12	All	Cannot delete an unlocked segment last edited by a higher-ranking editor. Location: Outside AM area, inside Editable Area Object: Unlocked segment Previous edit by: Higher-ranking editor Action not allowed: Deletion Actions allowed: all others		Modify segment geometry. The segment can then be deleted.	Open
2011-11-13	INTL	Sometime, when saving edits (not necessarily to a roundabout), it will result in an error and the highlight will show the error on a roundabout in another country.	http://www.waze.com/forum/viewtopic.php?f=186&t=13280 + http://www.waze.com/forum/viewtopic.php?f=10&t=15409&p=143027#p142916	Undo some of the changes and try edits again. Possibly the undo is not necessary at all!	Open
2011-09-07	All	Very large landmarks "flip" their area covered at certain zoom levels.	Ocean Landmark becomes Land Landmark	Waze Map Editor was supposed to hide very large landmarks which are more than 2 degrees in width or height. This may or may not be happening, but as of 2011-10-13, examples of this are still visible.	Resolved
2011-10-10	All	Locked status and possibly other attributes do not appear to save. Locked status particularly, does not save.		In general, this is resolved. There can still by sync errors which will cause this to happen sometimes, but it is not a systemic issue just related to the locked checkbox.	Resolved
2011-09-22	All	All save errors are generic, without specific guidance or spotlight on the error.		Must progressively undo changes until the save goes through or undo all and do incremental changes and saves.	Resolved
	All	Separating line checkbox is unavailable.		Separating line will be not be added to the Waze Map Editor, and the display of the separating line on Primary Street road type will be removed. There is no use for this option.	Pending
	INTL	Very few map problems appear.		Map problem detection is being rewritten and very few map problems are currently available. As the new editor matures, more automated detection will be added.	Resolved
	INTL	Map error "Missing Road" shows way too often and in places where there are very few GPS tracks.		There is a flaw in the detection algorithm for this error which has been identified. A fix is supposed to go in by early November 2011.	Resolved
	INTL	No map problems appear.		Map problems have not yet been implemented on the World server. Use Cartouche.	Resolved
	All	Cannot see Update Requests.		Use Cartouche.	Resolved
	All	Window space usage is not optimal. Too much wasted space and left details sidebar is too large.		Current maximum viewable map area is set to maximize browser performance using Waze Map Editor, which utilizes the browser for more functionality that previous editor versions. This is not likely to be changed.	Resolved
	All	NEW:2011/12/12: Allow all connections creates routing server connectivity the wrong direction on one-way or no entrance roads. This is called "reverse connectivity."	reverse http://www.waze.com/forum/viewtopic.php?f=10&t=14117	This function in Papyrus allows connectivity in all directions for all roads at the junction, regardless of the specified directionality of the roads. Use cartouche to disable then enable turns in the junction to set the correct connectivity.	Resolved
	All	Disallow all connections doesn't actually do that.		This function in Papyrus disallows all connections for road directionality currently available. However, if any reverse-allowed connections are enabled, they are not disabled. To truly disable all connections, use Cartouche.	Resolved
	All	Reverse connectivity is enabled when one-way roads are split in Waze Map Editor.	http://www.waze.com/forum/viewtopic.php?p=92528#p92528	Select the new junction and use the "Disallow all connections" function or keyboard shortcut, then individually all correct connections. UPDATE 2012-02-27: Waze Map Editor beta now properly allows all connections according to connected segment directionality.	Pending
	All	When adding a segment which connects to the same segment twice (creates a loop), the first connection point does not split the first segment and create a junction node.		Working as designed. NOT AN ISSUE. Before saving, move the first node of the new segment, and then move it back to where you want to first junction to be created. Papyrus will now split the original segment.	Resolved
	All	Cannot add alternate names.		Use Cartouche. Will be added to Waze Map Editor in the future.	Open
	All	Yellow "add intersection" sign for crossing segments doesn't appear reliably.		Segments must be set to the same level, country, state (where applicable) and city. For recently drawn or modified segments which now cross each other at the same level, you may need to use the Permalink to reload the current view. The Add Intersection icon should appear above the intersection when both segments are selected.	Open
	All	Moving the free end of dead-end street while it is selected will disconnect it from its terminal junction. This causes routing to fail on this road.		Move the end of a dead-end road by selecting the junction node at that end and moving it.	Open
	All	A dead end road with no junction at the end will cause routing problems for the road as a departure point. When creating a new dead-end road in the editor, a junction is not automatically applied.			Open

Cartouche (Map Editing)

• While server upgrades have markedly increased the speed of Cartouche there are times of day when it is still very slow. This may be because the servers are performing other tasks or because there are many map editors working at the same time. If you find the map editing to be painfully slow, we don't want you to become discouraged. The best advice is to wait and try again at a different time of day
• If you have the GPS Points layer selected it can be difficult or impossible to select a road because you are always selecting a GPS point. This can happen even if the GPS points are not visible at your current zoom level
• Newly plotted (unknown, red-line) roads are not showing in Cartouche at the 3 minimum zoom levels
• Bugs can occur when deleting junctions

In the table below, "Region" values are as follows:

• All
• NA (North America)
• World (Global except for North America)

Routing