Waze Map Editor (WME) has an optional chat feature, known as WME Chat, that allows you to chat with other editors that are currently using WME. This feature allows you to ask for help, assist others in need of help, or collaborate in group editing efforts. This page explains features of WME Chat and how to best use it while editing.
Enabling chat mode
To enable WME Chat, click on the chat icon in the lower right corner of the editor screen as shown here. If you do not click on this icon, you will not be shown as active in chat; however, WME Chat will start recording conversation in the background, if any, from other editors using WME Chat.
If you enable WME Chat right away after launching WME, you will see no conversation history until you or another editor enters a message. If you first edit for a while and then enter WME Chat, you will see the entire history of conversation that occurred since you opened WME.
When you click on the icon, the chat window will open. Conversations occur in the large window to the left. Other editors in WME chat are listed in the right window with their rank. Both these windows have scroll bars to allow you to review conversation or see the whole list of editors. Type your message in the area at the bottom "Message goes here" and press Return or ↵ Enter to send your message to all others. This is an open chat system. Messages are visible to everyone.
Note that all messages are erased from WME Chat every time your reload your browser page.
When first starting Chat, you are normally visible with your name displayed in the list of online editors and your avatar will appear in the map in the "Live Users" layer. To change to an invisible status and prevent these two indicators from appearing, click the "Visible" drop down menu and select invisible.
You may choose to be invisible in the following situations:
- You do not wish to participate in conversations, but wish to learn by seeing other editor's conversations.
- You do not want to engage in chat currently. This prevents other (newer) editors from getting frustrated when asking a question and not getting a response, while there are a number of editors in the chat list. Reasons for this behavior include:
- You leave WME running in the background while not actively participating.
- You are focusing on a specific editing task, and do not wish to be disturbed.
- You are observing an Informal Mentoring Session where the avatars of the editors involved are being used to point to specific segments / issues, and you don't want to interfere or confuse anyone by having your avatar moving around the screen as well.
To enable helping or learning from other editors, Waze provides a "Move To" feature in WME Chat. It provides the ability to have your WME window quickly jump to the location of another editor that is online. This feature is helpful if you are offering help, are in need of help, are participating in group editing, or otherwise need to move to the exact location of another editor.
To utilize this feature, click on the compass icon next to an editors name.
We suggest you only use this feature if you read this entire article and become familiar with WME Chat. It might be considered rude or of a "stalking" nature to follow other editors without some prior notice or message in the chat window letting them know why you are there.
Once you click on the compass icon, your WME screen will move over the exact location of the editor whose name you clicked on.
WME provides a feature that allows you to see the approximate location of other editors with an avatar showing the name of the editor. You may turn this avatar layer on and off in WME via the main menu check item called "Live Users."
Notice that even though you can see the editor avatars moving around your screen, you cannot immediately see editing action of other editors on roads and other features like you can see with your own editing. You can only see their changes all at once when you refresh your screen.
You are able to determine an editors rank based on the number next to the cone to the left of their name. Rank 1 editors are new and generally less experienced compared to rank 6 editors who are very experienced.
An editor's rank can be useful information if you need more experienced help or need to find an editor that may be able to edit in your area, or to unlock (or lock) segments or Places that have been locked at a rank higher than your own.
Remember, not all editors can edit across the whole country. They may be limited to editing where they can drive or where they are an Area Manager (AM). AMs can edit in a region specifically allocated to them. Country Managers (CM) can edit anywhere within their country. AM and CM are editing roles. In addition, some editors have additional responsibilities, abilities, and knowledge. These are called Local (country specific) Champs (LC), Regional Coordinators (RC), and Global Champs (GC), all of which are Community Roles.
Rank is not always an exact indicator of Editing Role or Community Roles, but here's a general rule of thumb:
- Rank-3: Some, but not all, may be Area Managers (AMs)
- Rank-5: Many, but not all, are Country Managers (CMs)
- Rank-6: Most are Champs of one type or another as well as having CM status.
If you're looking for help and you're not sure who can edit in your area, just post a message asking for the type of help you need. To facilitate only responses from those with editing privileges in your area, and receive a faster response, include your city and state in your request message.
Chat Status icon
Etiquette for communications
Reasonable behavior within WME Chat is expected as it is elsewhere in the Waze Community. Because it is an online written communication and one that is fleeting, chat is easily prone to misunderstandings. Please behave well and give others the benefit of the doubt. Here are some specific ideas to consider:
- Be careful offering advice outside of your local area. Country, state, and regional differences exist, and your advice may be inaccurate in that area. Outdated aerial images may be deceiving if locals are editing new construction areas. Providing advice on simple or common topics, or where in the Wiki information can be found should be fine. If you consult outside of your area, always make sure to consult the local guidelines.
- The rapid-pace, real-time environment of WME Chat may sometimes cause those few participating there to make decisions upon edits in specific locations and upon editing policy that are not shared or socialized with others as they normally would be in the Forum and Wiki. There is no record of WME Chat available to the general editor population. While this rapid pace can be good to make things move fast, it can also lead to conflict with others who may feel either a need to know about what you've done, decided, or that your decision was made without input from others. So consider these things:
- No decision should be implemented so quickly that it goes against the current recommendations and guidelines in the Wiki or Forum until that decision is brought up in the forums for further review. Then if that decision is supported, the Wiki and appropriate Forum entry should be updated to reflect the change in recommendation or guidance.
- Each time significant editing occurs in a particular area or new discussion and ideas occur on policy within WME Chat that others should know about or could benefit the Waze Editing Community, make sure to follow up later by posting in the Forum, suggesting a change to the Wiki, or sending Private Messages (PMs) to other editors that may have interest. If you're not sure who to write, post in the relevant local forum.
- Control your language. WME Chat is an open forum accessible by many others who may find harsh language offensive.
- Do not follow people around with the Move To function unless your presence is expected or you announce yourself and why you are following someone.
- Strive to be kind, understanding, and helpful. Remember what it was like to be Rank 1. Novice editors may ask questions that seem obvious to you. Provide them answers and links to Wiki resources.
- Do not insult others.
- Don't expect that a particular editor will respond. They may not be looking at the WME Chat window even though their name is listed.
- Don't expect that higher-rank editors will always unlock segments or Places for you all the time. Unless they have confidence in your skills or time to spend watching over your shoulder, they may choose to not unlock.
- Don't expect that every editor can help you. Many lower-rank editors cannot edit in your area or may not yet have confidence to offer advice.
- If you are addressing a particular editor in WME Chat, it is best to put their name first in your message. For instance, if you wish to send a message to editor XYZ, then you message should something like this: "@XYZ: how are you doing?"
Etiquette resources for other parts of the Waze Community include these:
WME Chat is a great source for instant, real-time interaction between editors. Here are some of the positive features and the utility of using WME Chat.
- It is a great resource for informal mentoring, helping other less-experienced editors.
- It can enable group editing where multiple editors work on a project simultaneously.
- It transforms a solitary editing effort into a social activity where people can learn by watching, form teams and cooperate in efforts.
- If others are in WME Chat, you can get an instant answer rather than having to wait for a response to a question in the Forum.
- New editors in an area can monitor the chat window, and may be alerted by a higher rank editor if they are making incorrect/damaging edits, before they expend to much effort which has to be corrected/undone.
You may not always want to utilize WME Chat to solve a problem. Here are some things to watch out for while using it.
- Unless you know and have confidence about the other editor in a conversation, the advice they give you may be wrong.
- While some rank 1 and 2 editors have great advice, you may find higher ranked editors have consistently better advice and you can almost always rely upon advice from rank 6 editors.
- Editors not in your region or city may not understand some of the complexities or regional standards that you should follow. Consider consulting your location specific guidelines when editing or giving advice.
- There is only a single window for all conversations in WME Chat. When it gets busy, you may miss a response or loose track of an interaction with other editors.
- Persistence of the chat window is short, so what you type will eventually disappear. The Forum and Wiki are locations where you can find information that has a longer lifetime.
- If useful insight is shared in WME Chat that does not exist in the Forum or Wiki, please help others by posting that insight in the Forum or suggest it be added to the Wiki for others to access as needed.
- When few people are in WME chat, it may be harder to have your question answered.
Refresh or reload screen
Reloading the browser, including when you create a Permalink, resets your WME chat window and erases the chat history, you may also miss messages sent while WME is reloading in your browser.
To refresh your screen, to see recent edits, reload the roads, satellite images, etc; look in the WME main menu upper left for the small cycle button. Click on this to refresh your screen without reloading the page, or erasing the history of WME Chat.
When you click on the permalink icon in the bottom right, it creates a permalink (containing your current map location, segments highlighted, URs or MPs opened, and layers visible), and then loads that page.
This will reload your browser window erasing WME chat history as mentioned above. This may useful as indicated below.
Having trouble with WME Chat? Here are a few things to consider if something doesn't appear to be working well. If you don't find an answer here, consider posting your question in the forum or even in WME Chat if you can access it.
Chat window missing
If you don't see the WME Chat window in your editor page, it may be caused by a few things.
- It may be blocked by your personal or company firewall.
- A user script may be interfering with the WME Chat interface.
Specific editor not responding
If you're writing a specific editor within WME Chat, they may not be watching the chat screen, may have left their editor window open and walked away from the computer, or any number of other similar scenarios. Don't expect that a specific person will always respond. It may be better to first send a short message such as, "@editor_name, are you there?"
Chat history erased
Chat history in the current WME Chat is erased each time you reload your browser window, including when you create a Permalink. Consider only refreshing your screen from the main menu of the editor as noted elsewhere in this article.
Chat stops working
If WME Chat was working fine, and now you don't see any more messages coming in. It may still appear as if your messages are being sent, but they may not be actually going through.
This may be due to there not being any active conversations at the moment. It can also be caused by having the WME page open for a very long time. In this case a page reload (hit the Permalink) will usually fix it.
Duplicated chat messages
There are several probable causes and a few solutions which have some reliability.
- Having multiple windows open using chat simultaneously
- Being logged into WME from multiple devices
- Moving between adjacent country chat rooms
- Improperly logging out of one browser window, and then reloading WME
These solutions are not always reliable, but may include the following items. Please try them in order of preference.
- Closing all but one instance of WME
- Logging out of all WME pages, and reopening one instance of WME
- Restarting your browser
- Deleting your browsers cache for the waze.com domain
So now that you know about WME Chat and the great way that it adds a social aspect to a normally solitary editing experience, what else could you do? Waze may upgrade and evolve WME Chat with more features in the future, but you don't have to wait. Here are some other ideas about how you can use other tools with the Waze Map Editor (WME) and their possible advantages and disadvantages.
|Telephone / Cell Phone
|Private voice or text conversation with another editor while editing.
|Sharing personal information (your phone number). Airtime costs.
|Instant messaging, especially Google Hangouts and Skype
|Free. Easy. Private chat communication with one or more other editors. Can easily switch to video chat if needed. Hangouts and Skype can accommodate screen sharing, and live video presentations to multiple recipients. Hangouts is most popular among Waze editors for group chats and sharing.
|For Hangouts, all participants must use the Google+ social network. (One on one chat in Hangouts is possible without Google+, using either the Gmail webmail interface or the Google Chat client with any e-mail address.) Other chat platforms (AIM, Yahoo Messenger, Skype) do not have any special platform requirements.
|C3 by Vivox (Voice Chat)
|Free. By creating audio chat rooms, you can talk to other editors in real time without having to read a text window. See download here. You control how many people are in your audio chat room. People can call in from phones too.
|All parties must install software, one must create a chat room to share.
|Social media such as Google+, Facebook, etc.
|More persistent and available to a wider group. Similar to a Forum.
|Can be harder to find. Many different locations.
|add tool here
The above table is not intended to be a complete list of options. It is representative of the types of third-party tool you could use while editing in the WME.
Addons, Extensions, Scripts
The following scripts have been created to better aid in the use of WME Chat.
WME Chat addon
This script changes the chat GUI to add more functionality to the chat window:
- Removes duplicate messages (hide only, this is not a fix for WME bug)
- Adds TTS functionality for incoming messages in any language supported by Google
- Find the language code in the Google Translate URL in between /#en/ , the letters in the place of en are the language code
- Customize the prefix text for messages and links in settings
- Make links clickable, and opens in new tab
- Transforms permalinks into clickable target without reloading WME.
- Hover over the link to see how elements v(segments, nodes, venues) are included in the permalink.
- Small "+" and permalink icon next to the input message area to insert current permalink
- Bell or Zzz icon next to each user in the users list to insert the "bip" in the message (insert a text containing the username, customisable in settings)
- Bell icon changes to reflect recent activity status (movement on map, or chat message post). Activity within the past 5 minutes = Green -> Red gradual change, after 20 minutes = Zzz.
- Top bar is made light grey when invisible
- You can use smileys: :) :D ;) :( :o :? 8-) :x :P :|
- “Settings button (gear)” on top bar, near minimize button on right side includes options to:
- Remove messages of users not in the room
- Post a system message when a user joins or leaves the room
- Sort user list by user name, rank, and/or activity (username for secondary sort)
- Force room connection when editing near country boundaries
- Messages are manipulated to:
- Make live usernames clickable to send “bip”
- Show a target link next to the username in a message to jump to their location
- Show rank of user next to username
- Show date and time or only time of post (available in settings), in small font size, grey, and right aligned
- Play sound on new message (mutable in settings)
- New messages posted by you have a light blue background (adjustable in settings "My message background color")
- Chat top panel (if open) or chat button (if closed) change color to dark red (color adjustable in settings) if someone type a message containing any of your keywords (case insensitive).
- Keywords are set in settings, the default is your username but you can add others separated by a comma “,”. (See tool tip text in settings)
- Alert keywords in message are highlighted
- Alert color returns back to original color when you send a message, close chat window, or click on highlighted keyword
- Play sound on alert (mutable in settings)
- Compatible with WME Chat jumper: so each "jump" with WME Chat addon is reversible using WME Chat jumper.
↓ DOWNLOAD ↓
- In Chrome this script must be installed through TamperMonkey
- from GreasyFork.org.
|Bring up comments or questions on this page in this forum .
WME Chat Jumper
This script allows a users last location to be saved when clicking on a user name and moving to their location. By clicking on the "jump" button, you will be taken back to your previous editing location.
↓ DOWNLOAD ↓
|Bring up comments or questions on this page in this forum .