Improving 5-1-1 to incorporate real-time, crowdsourced driver insights
Kentucky Transport Cabinet, U.S.A.

The Kentucky Transportation Cabinet’s (KYTC) previous 5-1-1 traveler information system was expensive, labor-intensive and limited in terms of the insights it could provide. In November 2016, KYTC revamped its current 5-1-1 infrastructure to use Waze as its core reporting and data tool, improving response times and saving the department time and costs.


  • $500,000+ tax dollars saved using free Waze app & tools
  • <30 minutes of staff time saved per report

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"This partnership helps us save two things we are very short on -- staff time and money."
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