Bad Ad pins

Map Editors Community United States West Virginia
1

Normally when we see a bad ad pin we can edit the point place within WME and staff will fix it in a few days. Please continue to do so whenever you see a bad ad-locked point place within WME. Here as of late there have also been reports of bad ad pins visable from the client but there is not an ad-locked point place within WME. If you run across one of these please send an email to one of the SMs with the following information. Email is preferred because a screenshot is required.

  1. Name of advertiser.
  2. Permalink to the incorrect location within WME. Please do not create a venue. Just the closest approximation of where the ad is on the map.
  3. Permalink to the correct point place within WME. Please complete to the best of your abilities before submitting.
  4. Screenshot of the place within the client (phone app). Attachment below shows exactly how the screenshot MUST look. Go to the ad within the client and tap once on the ad to see an image like the one below.
  5. What needs to be corrected: (for example, change address to…, move to new PL location)
2

  1. Tire Discounters

  2. Bad ad location https://www.waze.com/editor/?env=usa&lon=-85.83643&lat=38.30193&zoom=8&mode=0

  3. Correct Location for ad https://www.waze.com/editor/?env=usa&lon=-85.84090&lat=38.30759&zoom=8&mode=0&venues=179700095.1796738807.1282145

  4. Attached screenshot of bad ad seen within client

  5. Need to move ad to the correct location.

3

There is now a new way to report misplaced ad pins for ads without a WME Place. If a WME Place exists, move the ad pin to the correct location to create a PUR, which the ads team should handle. This link can be sent to any editor reporting a bad ad pin (without an existing WME Place): https://support.google.com/waze/answer/7402261

4

I’ve reported a few of these. Each time I get an auto-response from Waze that includes the following:

“This is an automatic reply meant to let you know that we got your message. We’ll post back as soon a"s we have more information regarding your issue, but because of the amount of tickets that we handle, know that it may take some time.”

Has anyone yet received a substantive response back confirming that there are indeed Waze staff members who are working the incoming queue and fixing these misplaced ads, and if so, how long did it take from time of submission to resolution?

5

From what I have heard usually fixed in 72 hours or less.