# Closing URs with an email address
**URL:** https://www.waze.com/discuss/t/closing-urs-with-an-email-address/140276
**Category:** Vermont
**Created:** [January 9, 2018, 4:51pm UTC](https://www.waze.com/discuss/t/closing-urs-with-an-email-address/140276 "2018-01-09T16:51:53Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@anon9558397](https://www.waze.com/discuss/u/anon9558397)
#### Post date: [January 9, 2018, 4:51pm UTC](https://www.waze.com/discuss/t/closing-urs-with-an-email-address/140276/1 "2018-01-09T16:51:53Z")
A recent conversation was occurring on another server about the process of closing an Update Request that was “Not Identified” with an email address. The issue was that many times people fail to realize they can not reply to the email alert they receive and occasionally by providing an email in the closing of a UR we are able to solve a couple more.
I would like to encourage (not required) people to consider this when they are working on URs in Vermont, they can provide a personal email (I suggest setting up a gmail address for your waze activities) or feel free to use [wazevermont@gmail.com](mailto:wazevermont@gmail.com) which comes to me. I would be happy to share any info if with you that I receive if they indicate which editor they were working with.
A sample closing response I use in Vermont
> [@](#):
>
> The problem was unclear and volunteers didn’t receive a response, so we are closing this report. As you travel, please feel welcome to report any map issues you encounter. You can reach me at [wazevermont@gmail.com](mailto:wazevermont@gmail.com) if you have any further questions regarding this report. Thank you and happy wazing!
Let me know what you think
---
### Author:  [@tenetienne](https://www.waze.com/discuss/u/tenetienne)
#### Post date: [January 9, 2018, 8:44pm UTC](https://www.waze.com/discuss/t/closing-urs-with-an-email-address/140276/2 "2018-01-09T20:44:18Z")
For those who use the WME URComments script with the PesachZ comment list, he has in his Reminder Follow-up "Just a reminder: We haven’t received a response on your report. We’d like to fix this issue for you, but don’t have enough details to fix it accurately.
> [@](#):
>
> Please reply in the app, or online by clicking the link in the notification email.
If we don’t hear back from you we’ll be forced to close the report without correcting your issue unfortunately. Thanks!"
Stephen