# eMail when a reporter responds UR has error
**URL:** https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938
**Category:** WME Production Bugs
**Tags:** wme-wad-not-a-bug
**Created:** [January 25, 2026, 11:09pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938 "2026-01-25T23:09:48Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@RafaCintron](https://www.waze.com/discuss/u/RafaCintron)
#### Post date: [January 25, 2026, 11:09pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/1 "2026-01-25T23:09:49Z")
**Is this a…** :
Standard bug
**Steps to reproduce this issue** :
Open any mail generated by waze when a reporter responds a UR.
Instead of an editor’s username, it says “A waze volunteer editor, informer, …”
## **Environment where the bug occurs…** : ROW **Permalink** :
**Browser name and version** :
Edge Version 144.0.3719.82 (Official build) (64-bit)
---
### Author:  [@Olesya-Staff](https://www.waze.com/discuss/u/Olesya-Staff)
#### Post date: [January 26, 2026, 4:06pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/2 "2026-01-26T16:06:09Z")
---
### Author:  [@Olesya-Staff](https://www.waze.com/discuss/u/Olesya-Staff)
#### Post date: [January 26, 2026, 7:13pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/3 "2026-01-26T19:13:22Z")
Hi @RafaCintron,
Thank you for your input!
The name **“reporter”** (“informante”) appearing in emails is intended behavior. It’s the default system text used instead of a username.
Please let me know if you have any further questions.
Best regards,
Olesya
---
### Author:  [@RafaCintron](https://www.waze.com/discuss/u/RafaCintron)
#### Post date: [January 26, 2026, 8:35pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/4 "2026-01-26T20:35:33Z")
The thing is the text says: “A volunteer Waze editor, reporter….”
The reporter is not a volunteer Waze editor.
---
### Author:  [@Olesya-Staff](https://www.waze.com/discuss/u/Olesya-Staff)
#### Post date: [January 27, 2026, 2:00pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/5 "2026-01-27T14:00:39Z")
Hi @RafaCintron,
That’s a fair point, I believe this has already mentioned in the [relevant thread](https://www.waze.com/discuss/t/new-look-for-user-report-emails/366022/72). I’d appreciate it if you could also post your feedback there.
---
### Author:  [@RafaCintron](https://www.waze.com/discuss/u/RafaCintron)
#### Post date: [January 27, 2026, 6:25pm UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/6 "2026-01-27T18:25:20Z")
Indeed it was mentioned in may of last year. Shira said they were working on it in May also. It’s january 2026, and nothing yet.😐
---
### Author:  [@Olesya-Staff](https://www.waze.com/discuss/u/Olesya-Staff)
#### Post date: [January 28, 2026, 8:51am UTC](https://www.waze.com/discuss/t/email-when-a-reporter-responds-ur-has-error/397938/7 "2026-01-28T08:51:43Z")
Hi @RafaCintron,
Anat has provided some news in [the thread](https://www.waze.com/discuss/t/new-look-for-user-report-emails/366022/126), so let’s stay tuned. 😊