Highlights from the Second Half of 2021 - Community Digest

Map Editors Community Official Announcements
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Looking for a high level summary of Community activities? This is the post for you!
The Community Digest will be shared in this forum twice a year, with insights from all Community domains - Editors, Beta, Localization, Partnerships, Carpool, the Communities team and more!
Please note some of the links lead to closed forums, like Centercode. Ask your community leaders for more information.

Feel free to share this Digest with your Editor friends.
We hope you like it!

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Client - Beta
Tested on Core Beta

Carpool - Beta

Tested on Carpool Beta

Partnerships

  • Launched the New Partner’s Hub - Migrated Waze for Cities partners from the old Portal - a Google based platform - to the new Hub, a Waze based platform aggregating all partner tools and data. The effort included massive tool rewrites, simplifying and expediting onboarding and more
  • Held monthly Webinars and office hours for and with Waze for Cities partners and editors, for a total of over 1400 participants and views. The Norfolk-FloodMapp flood prediction webinar got a lot of media attention with several new sites running articles about it

WME - New Features | Tested | Released

WME - Was tested or currently being tested

Online events and webinars
General Community Webinars
Office Hours - Monthly in 2021.
Topics covered:

Online Mega Meetups

  • Brazil Online Mega Meetup - Nov 21, 2021
  • LATAM Online Mega Meetup - Oct 10, 2021
    Online Local & Regional Meetups
  • Spain Local Meetup - Nov 28, 2021
  • Germany Local Meetup (F2F Hybrid) - Nov 27, 2021
  • Czech Republic & Slovakia Local Meetup - Nov 21, 2021
  • Canada Local Meetup - Nov 20, 2021
  • Portugal Local Meetup - Nov 14, 2021
  • NOR/NER US Regional Meetup (F2F Hybrid) - Nov 14, 2021
  • Scandinavian Regional Mini Meetup - Oct 17, 2021
  • Italy Local Meetup - Oct 10, 2021
  • GLR/MAR/PLN US Regional Meetup - Oct 3, 2021
  • Brazil/North-Northeast Local Meetup - Sep 12, 2021
  • Colombia & Venezuela Mini Regional Meetup - Sep 5, 2021
  • Central America, Caribbean, and Mexico Regional Meetup - Aug 29, 2021
  • UK & Ireland Mini Regional Meetup - July 11, 2021
  • Argentina, Uruguay, & Paraguay Mini Regional Meetup - Jul 4, 2021
    Beta Webinars
  • Jul 25, 2021 - Beta Global Meetup
    Carpool Webinars
  • 4 online carpool cafĂ©s
  • 14 monthly calls with the super carpoolers of Brazil and Mexico
    Waze for Cities Webinars
  • Nov 17, 2021 - Flood Prediction
  • Nov 14, 2021 - New Partner’s Hub
  • Nov 7 2021 - New Hub office hour
  • Sep 29, 2021 - LATAM Partner’s Hub
  • Aug 16, 2021 - New Partner’s Hub Intro
  • June 17 2021 - LATAM Google Cloud Tool
  • April 27 2021 - COVID related challenges
  • March 25 2021 - EDF pollution and congestion
    Waze Virtual Cafe
  • July 4, 2021 - Colombia: Bogota Virtual Waze Cafe
    Waze Masterclass
  • Aug 22, 2021 - Waze Masterclass (ES)
  • Dec 15th, 2021 - Women on the Map (BR)

Localization Community

Beta Leader Suggestion Moderators (SugMods)
The wonderful group of Beta Leaders Suggestion Moderators reviewed dozens of Centercode suggestions, changed their statuses to reflect their true priority and escalated many to staff. Here are some of the suggestions that were implemented during H2:

WME Uservoice

14 Community Suggestions have been added to Beta or Prod in H2 2021:

Carpool

  • Our super carpoolers actively participated in community conversations and meetings and advocated for Carpool even though their app usage is lower due to the pandemic
  • The community tested and provided feedback for the:
  • New Carpool experience
  • Chat update
  • We welcomed new members to the Partners Community
  • Some super carpoolers volunteered to take part in a pilot in Brazil to check the community’s interest in long distance routes

Support Community

  • Our Waze Help Community pilot program (TailWind) has made a lot of progress:
  • Updated Waze-specific topic categories
  • Support in 6 languages (EN, ES, PT, FR, IT, DE).
  • We have achieved a core group of 15 Product Experts from the Community, and are in the process now of onboarding 125 more to the pilot program.

Social Media Community

  • Members of the Social Media community shared official assets on their pages and groups, using the resources available on the Social Media Hub
  • New campaigns were announced and their assets shared through the Social Media forum
  • Social Media Avatars were shared for 30+ countries

Surveys

Beta community

  • Nearly 1,200 Beta community members from more than 70 countries took the survey.
  • More than 73% are highly satisfied with the Beta program! (6-7 out of 7)
  • 68% of community members who joined in 2021 are highly satisfied with the onboarding experience! (6-7 out of 7)
  • More than 55% of respondents are active on a monthly basis while ±3% are active daily
  • View results here

Editors community

  • 1,000+ Editors from more than 80 countries took the survey
  • 35% of respondents edit the map daily, 32% edit it a few times a week
  • COVID-19 hasn’t changed editing activity for 43% of respondents
  • 68% of the respondents edit the map to help other Wazers on the road :heart:
  • View results here

Localization community
Who answered the survey?

  • +100 localizers,translating in +40 languages!
  • Top 4 languages: Portuguese (Brazil), Spanish (LATAM), Dutch and Finnish.

Top insights:

  • Happy to be part of this community despite that now we don’t have too much to translate.
  • As a Language Coordinator, it would be helpful to have access to my team’s work statistics. It is not necessary that there are people who have stopped translating a long time ago.

2022 Focus:

  • Need to improve communication and leadership structure.
  • Clarify Bugs flow.
  • Organize Roles and clarify processes.

Community Promotions
New Global Champs:

  • Rdnnk - Netherlands
  • Ianinessex - UK
  • Hugo_moreira - Portugal

Crisis & Traffic Events

In H2 2021, we handled a total of 1,342 closures in 23 locations:

  • Most events were handled in the US, Brazil, France, Argentina and Portugal.
  • Among the handled crises were floods, fires, volcano eruptions, fuel shortage, protests and collapsed buildings.

Thanks to everyone who contributed. Stay safe!

In Memoriam: Iainhouse
The Waze Communities mourn the passing of Iainhouse, and send deepest condolences to his friends and family. Iain was an amazing person who deeply touched many members of our community. He embodied everything it means to be a Map Editor and a Global Champ, through his eagerness to help other editors and teach new skills, to his prolific contributions to the community with over 10k Forum posts and numerous scripts. Iain will be dearly missed. To honor his legacy, we’ve created this Forum Badge for those who want to memorialize Iain to wear with pride.

Communities Team Updates

During H2 the Communities team in TLV underwent a few changes:
We said goodbye to Hadas, Tamar, Dean and Erez
We welcomed -

  • Anat Z, who’s now leading the Crisis Response team
  • Danit, who took over for Erez and is now in charge of everything related to Meetups

Wazeopedia

  • The Wazeopedia Team is currently working on implementing the new skin for Wazeoepdia, which will be aligned with the new Waze brand and the forum.
  • The new skin is much more clean and clear, and enables users to easily find what they are looking for and navigate through the wide content Wazeopedia offers.
  • In this DECK you can find more info about how we plan to upgrade the Main Page and the Global Wiki, giving YOU more options to make your wiki page more accessible and welcoming to community members.
  • We plan to open the New Wazeopedia in Beta in Jan 2022, so stay tuned for that!

Forum

  • After the forum launch in June 2021, the forum team has fixed many open bugs, you can see the bugs that were fixed in this forum. If you encounter new bugs/suggestions to the forum, please report them in the Bugs Forum.
  • The Forum team worked on necessary infrastructure tasks that were essential for the forum performance.
  • The Forum team is working on developing CHAT on the forum! The chat is based on infrastructure that is already working well for Waze Carpool. At the first stage the chat will be between two forum users on the forum and the plan is to have the chat in the WME. In this DECK you will learn about the phases for the chat implementation, mockups, and Q&A.
  • We want to highlight specific posts and events that we don’t want the community to miss, for that we will use the new mockups for updates to the banners on the Forum and Wazeopedia. You can read more here.
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