Activate & filter issues in the WME Issue Tracker
The Waze Map Editor (WME) Issue Tracker is a tool designed to help map editors efficiently manage and resolve user and system reported issues. By providing a centralized platform for tracking and addressing these concerns, the Issue Tracker ensures that the Waze map remains accurate, up-to-date, and reliable.
The Issue Tracker displays 4 types of “issues”:
- Update Requests (URs): Issues reported by Wazers on their route such as, wrong driving instructions or disallowed turns
- Place Update Requests (PURs): Issues reported by Wazers on specific places or businesses, including place names, pictures, opening hours, and more
- Map Problems (MPs): Issues flagged by Waze’s system when it detects discrepancies between the real world and the map data
- Map Suggestions (MSs): Provides data on possibly missing segments
Learn more about each issue type in the Wazeopedia.
Activate the Issue Tracker
To view reported issues in the Tracker, you’ll need to first activate the “Issues” layer:
- Log in to the Waze Map Editor
- Click
, in the top-right of the map display - Turn on the Issues layer
Filter the issues in the Tracker
The Issue Tracker has filtering capabilities to help you narrow down your search and focus on specific issues.
Filter issues by area
You can filter issues by their location:
- Map area: Filter issues within the visible portion of the map, including the area behind the Issue Tracker panel
- Specific area: Target issues within a chosen country, state, or city
Note: You should search for cities using the same language they were named in. For example, in Israel, you’ll see the country in English, but you’ll search for the city in Hebrew.
- Areas I manage: Locate issues within the areas you manage
Tip: Select “Update results when map moves” to sync your search results as you pan the map, and update the feed list. You can only select this option when you filter by “Map area”.
Filter issues by time
You can filter issues based on when they were updated or reported:
- Updated: Filter by the last time the issue was updated
- Reported: Filter by the time the issue was initially reported
You can select a time range:
- Anytime
- Between. Here you’ll be able to select a specific time range based on dates.
- Last 30 days
- Last 7 days
- Today
- Yesterday
Tip: By default, “Reported” and “Anytime” are the selected filters.
Filter by issue type
Turn on or off each issue type to view or hide them in the feed and on the map.
Update Requests (URs)
URs will appear in the feed following this format:
- Created x time ago
- Updated x time ago
You can filter URs using these options:
| Filter | Description and options |
|---|---|
| Status | Filter by the issue’s current status: |
-
Open
-
Closed
-
Both (View both open and closed issues)|
|Types|Filter by the specific UR reported by Wazers: -
All types
-
Specific types. Selecting this filter will open a list of types to select from. By default, only the first issue in the list is automatically selected.
|
|Source|Filter by where the issue was reported: -
All sources
-
Specific sources
- Report menu
- Help and feedback
- Live Map|
|My Actions|Filter issues based on your involvement:
-
Reported by me
-
Commented by me
-
Resolved by me|
|Description|Filter issues based on whether they include a description: -
With
-
Without
-
Both|
|Comments|Filter issues based on whether they have comments : -
No comments
-
Has comments. Filter comments further by:
- Last comment by:
- Anyone
- Reporter
- Me
- Last comment time:
- Anytime
- Between. Here you’ll be able to select a specific time range based on dates.
- Last 30 days
- Last 7 days
- Today
- Yesterday
- Last comment by:
-
Number of comments (1, 2, 3, 4+)
By default, URs are displayed with and without comments. Clearing
“No comments” will gray out the “Has comments” option but, you´ll be able to select or clear the number of comments.
Place Update Requests (PURs)
PURs will appear in the feed following this format:
Created x time ago, place name, city:
New picture:
New place:
You can filter PURs using these options:
| Filter | Description and options |
|---|---|
| Types | Filter by the specific PUR reported by Wazers: |
-
All types
-
Specific types. Selecting this filter will open a list of types to select from. By default, only the first type in the list is automatically selected.
|
|Venue Category|Filter by the venue’s category: -
All categories
-
Enter a category. Select from a list of categories.|
|Place Type|Filter issues by the type of the place: -
Public
-
Residential
-
Both|
|Lock Level|Filter issues based on the lock level of the map feature. By default, all levels are selected, indicated by the “Select all” option appearing selected and the levels shown in blue.|
Map Problems (MPs)
MPs will appear in the feed following this format:
Issue type (truncated)
You can filter MPs using these options:
| Filter | Description and options |
|---|---|
| Status | Filter by the issue’s current status: |
-
Open
-
Closed
-
Both (View both open and closed issues)|
|Types|Filter by the specific PUR reported by Wazers: -
All types
-
Specific types. Selecting this filter will open a list to select from. By default, only the first type in the list is automatically selected.
Note: “No outgoing turns” and “No ingoing turns” are both routing problems.|
|My Actions|Filter issues based on your involvement:
- Resolved by me
Note: This option is only available if you filter “Closed” MPs.|
Map Suggestions (MSs)
Use the map suggestions filter to easily find suggestions related to Project Koi.
You can filter MSs using these options:
| Filters | Description and options |
|---|---|
| Status | Filter by the issue’s current status: |
-
Open
-
Closed
-
Both (View both open and closed issues)|
|Segment Types|Filter by the specific PUR reported by Wazers: -
All types
-
Specific types. Selecting this filter will open a list to select from. By default, only the first type in the list is automatically selected.
|Paving|Filter suggestions based on whether the segment is paved or unpaved:
-
Both
-
Paved
-
Unpaved|
|Suggested Attribute|Filter suggestions by the attribute that was suggested: -
All attributes
-
Specific attributes
- New segments
- Existing segments|
|Lock Level|Filter issues based on the lock level of the map feature. By default, all levels are selected, indicated by the “Select all” option appearing selected and the levels shown in blue.|
|My Actions|Filter issues based on your involvement:
-
Reported by me
-
Closed by me|
After selecting your filters, click Apply to view the filtered results. Issues are sorted by update time, and resolved issues are indicated by a color change. To view an issue in more detail, click its card to center the issue on the screen and zoom in as needed.
Note: If you’re filtering only open issues, you’ll need to click the refresh button to remove resolved issues from the list.
Save & manage your filters
Save your favorite filters to quickly apply filter combinations you use often.
Create a saved filter
- In the Issue Tracker, set up the filters you want to save
- Click Apply
- Click , next to “Filtering (Unsaved)”. A menu will appear.
- Click Save Selected Filters. A popup window will appear.
- Give your saved filters a name
Tip: You can also select “Set as default” to make this your default filter whenever you open the Issue Tracker.
- Click Save
Manage your saved filters
- In the Issue Tracker, click , next to “All issues”. A list of filters will appear.
- Hover over a saved filter
- Click the icon for the action you’d like to take:
- To edit the filter’s name, click
- To copy a sharable link to the filter, click
- To delete the filter, click
- To set a filter as the default, click
Your saved filters appear in a dropdown menu.
- Hover over a saved search in the list to rename it, delete it, share it with others, or set it as your default.
- Click a saved filter name in the dropdown menu to quickly apply those filters.
Tips for saved filters:
- If you haven’t chosen a default saved filter, the tracker opens with the “All Issues” filter
- You can’t remove or change the order of the “Starred”, “All Issues”, and “Unread” filters
- If you have more than 7 saved filters , a scrollbar appears
- The tracker organizes your saved searches alphabetically
Got questions?
How many issues are shown per page in the feed?
Up to 30. If there are more than 30 issues, you can find them by clicking at the bottom of the feed.
Can I share a specific issue with another editor?
Yes. To do this:
- Select the issue’s card
- Click
- Share using the permalink options:
- Permalink
- Coordinates
- Through the forum
Note: This will only share the issue card, like shown below. At this time, we will not share filters with the receiver.
Can we rename our areas from the Issue Tracker?
Although you cannot rename areas from the Issue Tracker itself, you can ask your community coordinators, GCs or LCs to request an AM rename. We have a process in place that was shared with them.
What else is planned for the Issue Tracker that hasn’t been released?
Here’s a list of upcoming and already released new features:
Upcoming Features:
- Mark issues as “Read” or “Unread” (In Beta): Track issues you need to revisit at a later time
- Starred label: Follow important issues closely and get updated about any status changes
- Add Drives to area filters: Filter issues by locations in your drive history
- Compact mode for filters panel: Save space with a more compact layout
- Filter indication and reset: Clearly see active filters and easily reset them
- Sort issues by oldest first: View issues in chronological order
- Issue location information: Display city and address for each issue
Released Features:
- Updated “By me” filter: Filter issues you’ve commented on or resolved
- Filter URs with or without a description: Quickly identify detailed issues
- Saved searches: Save frequently used search criteria for quick access
What is the UR type: Blocked road?
These reports are generated by Waze users in the app:
Why do I see UR types that aren’t in my country’s reporting menu?
This is due to localization differences. Reports may appear with different names in various regions. For instance, “incorrect turn” in Israel is similar to “turn not allowed” in North America. Additionally, “missing exit” is a report type not available in Israel but is present in North America.
How do I refresh the issues list?
To refresh the issues list, click the refresh button at the top of the feed.
What happened with SLURs?
Taking into consideration the low number of SLURs we receive (One per day in ROW, 0.5 per day in IL and 6 per day in NA), and the usefulness of this report in its current state, together with future capabilities that other features will provide related to speed limits, we believe the best course of action at this time is to remove this UR type from the reporting menu of the app and consequently not show speed limit update requests as part of the new Issue Tracker.
We arrived at this decision by considering that if we show SLURs in the Issue Tracker, we would need to invest in a revamp of the design as well, and allocate engineering resources away from other features in the pipeline that we believe will bring more value to the Community and Waze map.
More information has been shared with the Coordinators and the WME Beta Pirates.