Missing UR comments in the UR

I don’t recall this happening recently. Will look for it on any responses I get in the next couple of days.

@rocketsciguy @turbomkt thank you for your feedback; let’s then keep an eye on this bug.

Best regards,
Olesya

It’s always been rare, so difficult to say if it’s still present. Was there a fix applied for it?

Hello @rompompom and thank you for your response.

This issue still being investigated. Any new examples will help to better analyse the root cause of the bug. Unfortunately logs for the previously reported URs are no longer available.

Best regards,
Olesya

Hi, new example for this bug here: https://waze.com/nl/editor?env=row&lat=52.07061&lon=4.32598&zoomLevel=19&mapUpdateRequest=23823803

Email screenshot from editor handling it is below.

Hello @rompompom,

Thank you for the example. Just to give you a little insight, this issue is most likely caused by users deleting their drives, hence why there is no comment in some URs but an email is sent (there is no way an email can be deleted the same way, or not that I’m aware of). I will provide you with another update once this has been mitigated.

Best regards,
Olesya

Steps to reproduce this issue:
Go to the indicated UR.

UR reporter’s comments is missing. They are also missing in Production.

WME Beta Permalink:
https://beta.waze.com/en-US/editor?env=usa&lat=37.85760&lon=-122.06870&zoomLevel=17&mapUpdateRequest=12208355
This bug occurs in:
NA
WME Beta version number:
Don’t see it
Are you using scripts? which ones?:
None

Additional info.

I received this email 4 days ago.

I had responded to the email.

This is what I see when I looked at the UR today.

Is this a…:
Standard bug
Steps to reproduce this issue:
Selected UR in Incognito and identical to WME environment

Environment where the bug occurs…:
ROW
Permalink:
https://waze.com/en-AU/editor?env=row&lat=-37.24178&lon=144.44758&zoomLevel=17&mapUpdateRequest=24985215
Browser name and version:
Version 141.0.7390.76
Are you using scripts? Please detail which ones.:
Yes, but I turned all scripts off including URC-E, and this did not change anything

Update Request not showing reporter reply

2 Likes

Is this a…:
Standard bug
Steps to reproduce this issue:
This is weird and the first time I’ve seen it.

I got an e-mail about a new UR comment but when I use the link from that e-mail to open the UR, the comment does not appear in WME.

It seems to be the correct UR as the comment makes sense in context, which leads me to believe the bug is WME and not the e-mail.

I see this in both Safari and Chrome with no scripts. My screenshot shows the e-mail and the UR.

Environment where the bug occurs…:
NA
Permalink:
https://waze.com/editor?env=usa&lat=45.46833&lon=-73.61725&zoomLevel=17&mapUpdateRequest=12472291
Browser name and version:
Chrome v. 141.0.7390.108
Are you using scripts? Please detail which ones.:
No

1 Like

Hi all,

I would just like to let you know that I’ve moved the thread from local to production bugs, as this is not a localized issue. The internal ticket is still being reviewed for potential improvements. If you come across any further examples, please let us know.

All the best,
Olesya