# Pneo additional imagery layer slow to load
**URL:** https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479
**Category:** WME Production Bugs
**Tags:** wme-need-more-details
**Created:** [November 23, 2025, 11:02am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479 "2025-11-23T11:02:26Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@LostInMyMaps](https://www.waze.com/discuss/u/LostInMyMaps)
#### Post date: [November 23, 2025, 11:02am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/1 "2025-11-23T11:02:26Z")
**Is this a…** :
Performance issue
**Steps to reproduce this issue** :
Turn on the peno layer, browse and wait for it to load. Loading the peno layer can take 10 to 30 seconds. And every time you zoom or move, it has to load new images again, which is where it really highlights how slow it is. I can tolerate 10 seconds to load the screen, but any higher than that is too much.
Does anyone else have any good examples of it loading really slow? As soon as I started to record it starting getting 10s load times instead of the 30s I had prior.
**Environment where the bug occurs…** :
ROW
**Permalink** :
[https://waze.com/en-AU/editor?env=row&lat=-32.81831&lon=151.63868&zoomLevel=17](https://waze.com/en-AU/editor?env=row&lat=-32.81831&lon=151.63868&zoomLevel=17)
**Browser name and version** :
Chrome 142.0.7444.176 (Official Build) (64-bit)
**Are you using scripts? Please detail which ones.** :
No scripts.
https://www.youtube.com/embed/YJpzSHcdSgE?feature=oembed
https://www.youtube.com/embed/fTNg6g6tPWY?feature=oembed
---
### Author:  [@jm6087](https://www.waze.com/discuss/u/jm6087)
#### Post date: [November 23, 2025, 9:04pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/2 "2025-11-23T21:04:12Z")
I have noticed this as well.
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [November 24, 2025, 8:57am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/3 "2025-11-24T08:57:30Z")
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [November 24, 2025, 9:40am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/4 "2025-11-24T09:40:14Z")
Hi @LostInMyMaps,
Thank you for reporting the problem. I have filed an internal ticket for this case and will keep you posted on any updates.
Regards,
Nataliia
---
### Author:  [@RafaCintron](https://www.waze.com/discuss/u/RafaCintron)
#### Post date: [December 2, 2025, 7:25pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/6 "2025-12-02T19:25:38Z")
> [@LostInMyMaps](#):
>
> [https://waze.com/en-AU/editor?env=row&lat=-32.81831&lon=151.63868&zoomLevel=17](https://waze.com/en-AU/editor?env=row&lat=-32.81831&lon=151.63868&zoomLevel=17)
Works fine for me, I pan, zoom, and images load in less than a second.
Using chrome 142.0.7444.176
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### Author:  [@turbomkt](https://www.waze.com/discuss/u/turbomkt)
#### Post date: [December 2, 2025, 8:12pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/7 "2025-12-02T20:12:11Z")
I think it’s more of an issue where it lags when rendering, compared to base imagery. When you pan, base imagery is loaded and the additional imagery layer visibly loads in tiles as you move.
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### Author:  [@LostInMyMaps](https://www.waze.com/discuss/u/LostInMyMaps)
#### Post date: [December 3, 2025, 3:32am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/8 "2025-12-03T03:32:13Z")
That is nice and fast! I wonder if it is a server location issue? I feel like it used to be that fast but has since slowed down.
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [December 3, 2025, 12:07pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/9 "2025-12-03T12:07:13Z")
Hi Everyone,
Thank you for your comments. The team is still addressing the case. I will keep you posted once they share any insights.
Regards,
Nataliia
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [January 9, 2026, 1:56pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/10 "2026-01-09T13:56:33Z")
Hi everyone,
Could you please update me on whether this issue is still happening? I tested it on my side, and the imagery loads normally for me.
Thank you in advance!
Nataliia
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### Author:  [@LostInMyMaps](https://www.waze.com/discuss/u/LostInMyMaps)
#### Post date: [January 10, 2026, 10:50am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/11 "2026-01-10T10:50:36Z")
Still slow for me, but not as slow as it was.
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [January 12, 2026, 2:41pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/12 "2026-01-12T14:41:42Z")
Thank you @LostInMyMaps
Regards,
Nataliia
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### Author:  [@LostInMyMaps](https://www.waze.com/discuss/u/LostInMyMaps)
#### Post date: [May 10, 2026, 1:19pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/13 "2026-05-10T13:19:44Z")
I’m just surfacing this again because it is driving me crazy. The layer is basically unusable to edit with routinely. Back when the layer was first launched, it was so much faster. I recorded this very painful video using Incognito, no scripts or extensions, or VPN just now.
https://www.youtube.com/embed/5iD5oy9mpUs?feature=oembed
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [May 13, 2026, 12:09pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/14 "2026-05-13T12:09:55Z")
Hi @LostInMyMaps,
I have forwarded your case to the team and asked them to investigate. I will update you once I have any news.
Regards,
Nataliia
---
### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [May 14, 2026, 1:17pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/15 "2026-05-14T13:17:18Z")
> [@LostInMyMaps](#):
>
> I’m just surfacing this again because it is driving me crazy. The layer is basically unusable to edit with routinely. Back when the layer was first launched, it was so much faster. I recorded this very painful video using Incognito, no scripts or extensions, or VPN just now.
Hi @LostInMyMaps,
Could you let us know when you first noticed the imagery slowing down?
Thank you!
Nataliia
---
### Author:  [@numbermaniac](https://www.waze.com/discuss/u/numbermaniac)
#### Post date: [May 15, 2026, 8:52am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/16 "2026-05-15T08:52:34Z")
I have this issue as well, you get squares that just take forever to load. Very often I get situations like this where several tiles just haven’t loaded, yet the “refresh” icon has stopped spinning, meaning it thinks it’s done - leaving it in a state like this:
The only thing I can then do is zoom out and back in and hope that the tiles load properly.
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [May 15, 2026, 11:58am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/17 "2026-05-15T11:58:25Z")
> [@numbermaniac](#):
>
> I have this issue as well, you get squares that just take forever to load. Very often I get situations like this where several tiles just haven’t loaded, yet the “refresh” icon has stopped spinning, meaning it thinks it’s done - leaving it in a state like this:
Hi @numbermaniac,
Thank you for the report. Could you please share the permalink to the location where you are facing problematic behavior?
Another question: can you specify the time when you noticed the problem started?
Regards,
Nataliia
---
### Author:  [@sancnilson](https://www.waze.com/discuss/u/sancnilson)
#### Post date: [May 15, 2026, 9:51pm UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/18 "2026-05-15T21:51:36Z")
Hi.
I’m experiencing the same issue—the delay in loading the new additional image layer.
Please find the image and the floor plan attached.
[Permalink](https://beta.waze.com/editor/?env=row&lon=-75.42049&lat=10.32439&zoomLevel=16&segments=448153105)
---
### Author:  [@numbermaniac](https://www.waze.com/discuss/u/numbermaniac)
#### Post date: [May 16, 2026, 8:07am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/19 "2026-05-16T08:07:57Z")
> [@Nataliia\_Staff](#):
>
> Thank you for the report. Could you please share the permalink to the location where you are facing problematic behavior?
Sure, the area in the screenshot is about here: [https://waze.com/en-AU/editor?env=row&lat=-38.09094&lon=145.35728&zoomLevel=17](https://waze.com/en-AU/editor?env=row&lat=-38.09094&lon=145.35728&zoomLevel=17)
> [@Nataliia\_Staff](#):
>
> Another question: can you specify the time when you noticed the problem started?
I don’t know exactly but I’d say probably about 2 to 3 months ago.
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### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [May 18, 2026, 8:49am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/20 "2026-05-18T08:49:41Z")
> [@sancnilson](#):
>
> I’m experiencing the same issue—the delay in loading the new additional image layer.
> Please find the image and the floor plan attached.
Thank you @sancnilson for the report. I will forward your comment to the team.
Could you please specify the time when you noticed the problem start?
Regards,
Nataliia
---
### Author:  [@Nataliia\_Staff](https://www.waze.com/discuss/u/Nataliia_Staff)
#### Post date: [May 18, 2026, 8:56am UTC](https://www.waze.com/discuss/t/pneo-additional-imagery-layer-slow-to-load/394479/21 "2026-05-18T08:56:54Z")
> [@numbermaniac](#):
>
> Sure, the area in the screenshot is about here: [https://waze.com/en-AU/editor?env=row&lat=-38.09094&lon=145.35728&zoomLevel=17](https://waze.com/en-AU/editor?env=row&lat=-38.09094&lon=145.35728&zoomLevel=17)
Thank you @numbermaniac. I have forwarded all the detailed data to the team and asked them to check. I will keep you posted on any further developments.
Regards,
Nataliia
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