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Swiss-Garden Hotel & Residences Genting Highlands

Genting Highlands, Pahang, Malaysia
Review summary
ming yi
4 weeks ago
Experienced a super terrible service here. No instruction for hotel guest parking at all. Have to find yourself and guess yourself. Then have to find the hotel lobby to check in. Also no instruction to there too (which floor and where). Waited for long than half an hour to check in. The staff is very irresponsible. The access card is not functioning even ask the staff to replace twice for us. Overall is very very bad. 5 star hotel with not even 1 start service. Not recommended.