A 5 Star hotel by 1 of the cleanest beaches in Malaysia make for an excellent breath-taking combination for locals and tourist. The price is on the pricey side compared to other hotels in Kuantan (as Hyatt is the ONLY 5 star in Kuantan). Service is tip top albeit not constantly and besides a few rotten apples in the basket. Cleanliness is good. Not recommended to eat the food here, not because its bad, just that any tourist should just explore the many wonderful taste of Kuantan.