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Urban Inn

188 Jalan PJ 1, Jitra, Malaysia
Review summary
4.1
Montelxxx Official
a week ago
Starting from earlier they opening it's really good until 2 year's until now really bad service at front desk the guy it's not suit there. Just put 5star for girl front desk they can help my old folk to climb at 2nd floor. This week i check in there i already informed i will bring my old folk so they should stay in 1st floor already informed 2weeks before and call up few days before check in that guy said okay about twice he handle that reservation and the bad things happen i go check in then he put me on 2nd floor cuz Urban doesn't have lift just stairs. They made the reservation on 2nd floor so 2nd day i check out to another hotel. I was 3years with them but sadly it's turn up so bad. Even the pillow getting so soft like you doesn't need it. #JanjiDapatUntung.