shawndoc wrote:invented wrote:I had to clear up dozens of URs in Cartouche from this one guy complaining that waze wasn't navigating exactly to his destination (inaccurate Google data).
They were things like "no it's not here its still down the road" and "ok I am here now"
Did you mark them as solved or "Not Identified"?
If I don't make an edit to the map or know that an edit was made to correct the issue since the last map tile update, I mark as 'not identified'.
The risk here is that the Wazer will get the email and then try to figure out how to fix it themselves. Likely they can't fix the issue since the data that needs to be fixed (POI and Street address lookups) is external to Waze. But I really think solved is not the appropriate response since it is surely not solved.
Best case is the Wazer finds the forum and get search for or ask for help. Then it can be explained how the POI and address lookups function and that likely the best approach is to correct the source data (if it is clearly incorrect), or understand why it works like this.