sockslabs wrote:I've found the reporter often doesn't recollect where they were when they filed the report, so I usually usually say something like "can you please provide more information on the 'general error' you reported on E. Main St. in Shrewsbury, MA?"
Similarly, my response is based on the type of error, and by observing UR responses of other editors in my area. What I do is this:
For a General Error:
"Hello, and thank you for your report on Main Street in Townburg. Unfortunately, I can't tell exactly what happened. What was the nature of the problem you experienced?"
Usually, the response to that one is crickets.
For Wrong Driving Direction:
"Hello, and thank you for your report on Main Street in Townburg. Unfortunately, as volunteer map editors, we can only see a small portion of the route Waze recommended and a small portion of the route you drove. I see that Waze suggested you to continue on Main Street but you turned left on School Street instead. (or, it seems that you followed the route that Waze suggested.) What was your destination?"
The response to that, if I even get one, is usually something like "Townburg Elementary School, Townburg, USA" at which point I check Google Maps for the location of the school. Or, a response like "2345 Main Street, Townburg, USA" at which point I check house numbers AND the pin location in Google Maps.
I think it would help if we could respond with some sort of template. I find myself typing the same words over and over again in response to URs.