Lost editable areas

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Re: Lost editable areas

Postby hickpop » Tue Nov 20, 2012 6:04 pm

Does anyone know the status of this bug? It's still happening--I took a drive today and the entire drive is posted, but part of it is still uneditable. And the prior one I had still hasn't been fixed.
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Re: Lost editable areas

Postby GeekNJ » Sun Nov 18, 2012 1:19 pm

jasonh300 wrote:And it's been 3 days since I posted the update that the developers have recognized the problem and are working to find a solution...2 days of which have been a weekend. This isn't the only problem that they're working on.


Why take it so personally Jason? I'm not sure why you would say it's been 3 days and just 1 working day. See all the below history:

On Nov 8th (10 days ago) at viewtopic.php?f=10&t=31184&start=60#p285149 you posted "Support had been contacted directly about this and they're looking into it, as of this morning."

On Nov 11th (7 days ago) you again posted asking for more info the developers asked you, though I think if they glanced at the thread they would have found references to dates of missing drives that were still listed but not showing as editable.

Now 3 days ago you posted viewtopic.php?f=10&t=31184&start=120#p291782 which indicates they were telling you "OK, it seems that this is a problem in processing some new drives. There's a status update on the Status-Page and we're working on a fix.". Some of my editable areas for drives were newer (within a few days of when the problem started) and some weren't. Sure, it could have been the way it was phrased or they could be working on an issue they found that is different from the problems reported in this thread that I started.

Anyway as a professional developer I understand there are often multiple problems to deal with but also being responsible for teams of developers and revenue associated with what is released, I'm extremely aware of prioritization. Maybe this isn't the worst or most impactful issue they have but from my end it's the only one I'm having. If the team is the same one working on the front-end client, maybe they are focused on that and what I consider a poor decision to release the new client in the state it was in. I'm glad I followed all the beta posts and decided against upgrading my Android app for the time being.
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Re: Lost editable areas

Postby GeekNJ » Sun Nov 18, 2012 11:04 am

Disappointing that the issue was reported on Nov 6th ( viewtopic.php?p=283377#p283377 ) and 12 days later there is still no resolution or meaningful update.
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Re: Lost editable areas

Postby jasonh300 » Fri Nov 16, 2012 10:34 pm

WestSyder wrote:
jasonh300 wrote:
WestSyder wrote:I'm still missing drives from a couple weeks ago. Are we just waiting around, or is there some process to submit to have the editable areas re-established?


Missing drives, or missing editable areas?


Sorry Editable areas. The drives from November 3rd are there, but my editable areas have disapeared for those.


Okay, well, as you can see a few posts up, I relayed a message from the developers...haven't heard anything else and now we're into the weekend, so maybe we'll hear more Sunday or Monday.
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Re: Lost editable areas

Postby TsuDoNihm » Fri Nov 16, 2012 8:48 pm

jasonh300 wrote:
WestSyder wrote:I'm still missing drives from a couple weeks ago. Are we just waiting around, or is there some process to submit to have the editable areas re-established?


Missing drives, or missing editable areas?


Sorry Editable areas. The drives from November 3rd are there, but my editable areas have disapeared for those.
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Re: Lost editable areas

Postby jasonh300 » Fri Nov 16, 2012 3:00 pm

davipt wrote:
jasonh300 wrote:
WestSyder wrote:I'm still missing drives from a couple weeks ago. Are we just waiting around, or is there some process to submit to have the editable areas re-established?


Missing drives, or missing editable areas?


Both. The drives are appearing slowly, as announced on the status. The editing permissions I need someone else to check, as I have no recent drive outside my editing zone (and am CM anyway).


I was asking specifically of WestSyder, since this is a thread about lost editable areas, not missing drives, which is being handled elsewhere, and is a separate problem.
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Re: Lost editable areas

Postby davipt » Fri Nov 16, 2012 2:57 pm

jasonh300 wrote:
WestSyder wrote:I'm still missing drives from a couple weeks ago. Are we just waiting around, or is there some process to submit to have the editable areas re-established?


Missing drives, or missing editable areas?


Both. The drives are appearing slowly, as announced on the status. The editing permissions I need someone else to check, as I have no recent drive outside my editing zone (and am CM anyway).
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Re: Lost editable areas

Postby jasonh300 » Fri Nov 16, 2012 2:53 pm

WestSyder wrote:I'm still missing drives from a couple weeks ago. Are we just waiting around, or is there some process to submit to have the editable areas re-established?


Missing drives, or missing editable areas?
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Re: Lost editable areas

Postby TsuDoNihm » Fri Nov 16, 2012 1:44 pm

I'm still missing drives from a couple weeks ago. Are we just waiting around, or is there some process to submit to have the editable areas re-established?
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Re: Lost editable areas

Postby jasonh300 » Thu Nov 15, 2012 7:31 pm

Okay, it seems they're on the way to identifying what's causing this...

OK, it seems that this is a problem in processing some new drives.
There's a status update on the Status-Page and we're working on a fix.
We will keep you all updated once it's resolved.

-Yonatan
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