Updating Dunkin Donuts location?

by **usa_2zmx7dva** » Thu Jan 03, 2013 7:38 pm

It appears that Dunkin Dounuts and Waze have departed ways.

Maybe a few lines of code like: "Spend 2 or minutes at a sponsors location and get two points, correct a sponsors location and get two points." could have added value to the advertiser. Advertiser could track the lead generations and update their own maps with the the correct locations.

UPDATE:
The POI's are back. The system must have hiccuped. Maybe a Jan 1, 2013 event......?

by **rottielover** » Wed Dec 12, 2012 2:23 pm

PassengerofUnspeakableDOOM wrote:What is the recommended way to handle user created general errors regarding a "Dunkin Donuts in wrong place" report?

Here is what I was told on how to handle these:
1) mark solved - take no action
2) mark Not ID'd - take no action
3) Go over to Bing maps and submit the correct location on the map, then marked solved

The reason behind each:
1 - you've done everything possible (Within the waze system) to resolve this complaint
2 - If you mark it solved the user get's an email and will expect to see their address corrected next map update. This way they won't be expecting
3 - goes "above and beyond" but you'll feel better.

If it's a business I have first hand knowledge of, I'll use option 3.

As to if/when to use option's 1 or 2, that's a judgement call I'll leave to all the AM's and higher.

by **PhantomSoul** » Fri Jan 04, 2013 10:33 pm

I've found that most UR's complaining about the wrong location of something is because Bing (or Google (or whichever directory you select from that list along the bottom of the screen on Waze when searching for a destination)) does not translate that destination's address to the correct lat/lon GPS location.

To resolve it, we need to relay the problem to Bing (or other directory if the UR specifies it) by reporting it to them, and then mark the UR as solved, since the issue is out of our hands.

Of course, if I can tell the complaint is invalid or otherwise bogus, I mark the UR as not identified.

by **PassengerofUnspeakableDOOM** » Tue Nov 27, 2012 11:58 pm

What is the recommended way to handle user created general errors regarding a "Dunkin Donuts in wrong place" report?

by **jasonh300** » Sat Jan 05, 2013 4:01 am

It was xteejx who mentioned POIs, and I was clarifying that the forms are not for POIs, but for advertisements.

by **jasonh300** » Sat Jan 05, 2013 1:37 am

ArlenBystander wrote:
xteejx wrote:There's a form for incorrect POIs? Is that Intl too? Linky?
(news to me this)

They're pinned on the Map sub-forum.

Incorrect advertisement placement report form (USA)

Incorrect advertisement placement report form (INTL)

No, these aren't for incorrect POIs, these forms are for reporting incorrect advertisement placement only.

by **jasonh300** » Sat Jan 05, 2013 12:37 am

PhantomSoul wrote:I've found that most UR's complaining about the wrong location of something is because Bing (or Google (or whichever directory you select from that list along the bottom of the screen on Waze when searching for a destination)) does not translate that destination's address to the correct lat/lon GPS location.

To resolve it, we need to relay the problem to Bing (or other directory if the UR specifies it) by reporting it to them, and then mark the UR as solved, since the issue is out of our hands.

Of course, if I can tell the complaint is invalid or otherwise bogus, I mark the UR as not identified.

These don't have anything to do with a search. These are the locations of the paid advertising pins on the map. These have been set on the map and no changes to external providers data will fix them on here.

The only way to correct these is to fill out the form Alan referenced earlier in this thread.

If Bing or Google has a wrong location on the search, then please feel free to submit a correction directly to them, but this thread is specifically about the paid ads.

Via my iPhone 3GS.

by **Freshmixture** » Mon Nov 19, 2012 1:03 pm

Are there any plans to being able to move markers to their proper spot on a map?

Cheers!

Doug

by **floppyrod84** » Sat Jan 05, 2013 12:32 am

There's a form for incorrect POIs? Is that Intl too? Linky? :-)

(news to me this)

Sent from my GT-I9100 using Tapatalk 2

by **Daknife** » Thu Dec 13, 2012 8:08 pm

I regularly post corrections to Bing. If I get an UR about wrong location I go search for it in Bing (assuming the UR actually gives me the address or name of the POI), almost without fail the error is obviously with bing so I submit a correction report. And I have seen a few get corrected, it's not quick, but it does happen.