Incorrectly Labeled Street

by **jrnavid** » Wed Dec 05, 2012 8:50 pm

As we can see here: https://www.waze.com/editor/?lon=-118.2 ... TTTTTTTTFT

There was a problem reported that the address, 500 S Mateo Ave, is appearing on 4th Place instead of on S Mateo Ave. If you google the address, it also appears on 4th Place, not S Mateo Ave. What can be done in this case, since its a GPS or road labeling issue, and not a navigation client issue?

by **AndyPoms** » Wed Dec 05, 2012 9:02 pm

http://www.waze.com/wiki/index.php/FAQ#What_do_I_do_when_Waze_has_my_destination_or_address_at_the_wrong_location.3F

by **jrnavid** » Wed Dec 05, 2012 9:46 pm

Thank you for the FAQ reference but this does not solve the problem. The complicated structure of the streets in this part of Downtown LA is what is causing the problem. I dont believe google or bing have the GPS or street names wrong. 4th Place is exactly where its suppose to be. Somehow this building has the address for S Mateo for mailing purposes and its throwing off users and causing reports.

by **AlanOfTheBerg** » Wed Dec 05, 2012 9:59 pm

jrnavid wrote:Thank you for the FAQ reference but this does not solve the problem. The complicated structure of the streets in this part of Downtown LA is what is causing the problem. I dont believe google or bing have the GPS or street names wrong. 4th Place is exactly where its suppose to be. Somehow this building has the address for S Mateo for mailing purposes and its throwing off users and causing reports.

Did you read the FAQ answer? It has nothing to do with the names of streets but is all about where the search providers have the GPS location of that address. To me, it is all about what the FAQ answer says and tells you what to do.

by **AndyPoms** » Wed Dec 05, 2012 10:05 pm

I searched in WME for "500 S Mateo Ave, Los Angleos, CA" it returned 2 possible results: "500 Mateo St, Los Angeles, CA 90013" & "S Mateo St, Los Angeles, CA 90021". Since you referenced 4th Place, I'm guessing this is the result you are looking for...

: 500MateoLA.jpg (43.95 KiB) Viewed 371 times

The pin is closer to E 4th Pl, which is why Waze is routing there (as explained in the FAQ). To make Waze route to Mateo Ave, the pin needs to be moved (again see the FAQ - especially the link that is the last two words).

Just for reference this is the "S Mateo St, Los Angeles, CA 90021" result:

: MateoLA.jpg (44.81 KiB) Viewed 371 times

by **jrnavid** » Wed Dec 05, 2012 10:08 pm

No this is not the location im getting. You searched on the map editor? I searched it on google and it sends me slightly north

by **PhantomSoul** » Wed Dec 05, 2012 10:10 pm

Post Office addresses sometimes diverge from the addresses given by city or county zoning. This is why there is sometimes both a physical address and a mailing address for a place. Often they are the same, but this seems to be one of those cases where they are not. Also, if a large building that processes its own mail, as seems to be the case here, spans multiple city zoned lots, it often just uses one of them for its address, but that doesn't mean the others still don't exist, and the city does have addresses for them.

Since navigation systems typically go by physical city lot addresses, being that they are used to find a physical place, rather than to mail someone a letter, Waze will likely route to the spot where the building's mailing address reflects the actual city lot, which sometimes unfortunately isn't the entrance to the building.

If you frequently visit a place like this, it's best to just pull up at the front of the building or where you'd normally park and use your current location to find out what the city lot address there is and store that as a favorite to use as your destination. That's what I have to do with several places here in New Jersey where the post office and local town can't seem to agree on addresses. But beyond that, I think that these kinds of discrepancies are unfortunately beyond the scope navigation systems like Waze.

by **AndyPoms** » Wed Dec 05, 2012 10:25 pm

jrnavid wrote:No this is not the location im getting. You searched on the map editor? I searched it on google and it sends me slightly north

In the US, Bing is used exclusivly for address lookup - POI search is handled by a variety of providers (that you can select from the tabs on the results page).

When I search Bing for "500 S Mateo Ave, Los Angleos, CA" it returns results for "500 Mateo St, Los Angeles, CA 90013" with the pin exactly where WME puts it.

When I looked at Google, a search for "500 S Mateo Ave, Los Angleos, CA" returned results for "500 Mateo St Los Angeles, CA 90013", with the pin located significantly to the northwest on the building that is shaped like a 1/4 circle.

by **AlanOfTheBerg** » Wed Dec 05, 2012 10:28 pm

jrnavid wrote:No this is not the location im getting. You searched on the map editor? I searched it on google and it sends me slightly north

Why would you search on google? Search in the Waze editor and that will return the same location that the app does.

by **jrnavid** » Thu Dec 06, 2012 7:06 am

Of course I would search someplace else that is not the Waze editor because I need to know if it's a Waze map problem or a provider error. Here there is a discrepancy as the place I also get in the results is inside this 1/4 circle slightly to the northwest.