Login Failed:Wrong login details.

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Re: Login Failed:Wrong login details.

Postby MoonLyght » Fri Nov 06, 2015 8:08 pm

Sadly , I am experiencing the same .. . And for the same issue as noted above, I will simply go somewhere else.
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Re: Login Failed:Wrong login details.

Postby AndyPoms » Wed Feb 27, 2013 9:38 pm

oldbay wrote:I don't see any way to change the email I used to create my account. I had a typo when I put I registered so it's the wrong email address. Can I change this or do I need to create a new account?

You should be able to update your email on Your Dashboard (link at the very top of the page in the menu).
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Re: Login Failed:Wrong login details.

Postby oldbay » Wed Feb 27, 2013 5:38 pm

I don't see any way to change the email I used to create my account. I had a typo when I put I registered so it's the wrong email address. Can I change this or do I need to create a new account?
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Re: Login Failed:Wrong login details.

Postby LoungeLizard » Tue Jan 08, 2013 11:49 pm

Issue is NOW RESOLVED! Thanks to AndyPoms for suggesting using the forgot password feature and typing in all the various possible email accounts used to originally set up the account. With that, I discovered my wife used her GMAIL account to set this up and got the password reset to something she'll remember. And, another crisis is now averted and Waze remains an app we're both continuing to use.

:P

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Re: Login Failed:Wrong login details.

Postby AndyPoms » Tue Jan 08, 2013 9:58 pm

I'm going to PM you... Please check it and respond...
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Re: Login Failed:Wrong login details.

Postby LoungeLizard » Tue Jan 08, 2013 9:51 pm

6. Did your wife signin with Facebook? If so, she was assigned a random usa_ or world_ username that she'd have to recover.

So - saying that if she did sign-in with Facebook (this could be possible), then how would she recover the username?

Personally, I never link social network accounts with any other account, no matter the inherent "convenience" since I am an IT Professional and know how easy it is to compromise one system and thereby getting potential access to lots of other user data. I try to convey this to all I know - but sometimes my warnings fall on deaf ears. This is just another example of not having the control one expects from putting your faith "in the cloud" and relinquishing too much. Even though I work with and promote use of cloud technologies - there are many loopholes and unknown transients that can be potential security risks. Care should always be a diligent factor...

Regardless, thanks for your insightful answer! This puts me at least a step further along the path of enlightenment on why my wife is having this issue. Now, I have another question to pose to support on being able to recover a possible Facebook-signed account...

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Re: Login Failed:Wrong login details.

Postby AndyPoms » Tue Jan 08, 2013 7:44 pm

1) Waze transitioned to the NanoRep form you used, CBenson was making sure you weren't using the old support email address that is no longer monitored.

2) Waze has said there is a backlog in the support system & they are working very hard to clear it.

3) A few users have reported never hearing back from support - but the emails ended up in their ISP's spam filters. Have you checked there?

4) Usernames are case-sensitive. So if you try to login on the app as "loungelizard" it won't work, you need to use "LoungeLizard". It's most likely that way for passwords too.

5) I'm pretty sure the support form doesn't validate the username as non-users can use it to ask for pre-install support/install problems. Waze even has a small subset of users that have never created a Waze account.

6) Did your wife signin with Facebook? If so, she was assigned a random usa_ or world_ username that she'd have to recover.
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Re: Login Failed:Wrong login details.

Postby LoungeLizard » Tue Jan 08, 2013 6:20 pm

How am I writing support??? what kind of question is that? The support link on this web site is where I wrote support. My wife used the app, under the "Ask a question" function - which brings one to the same (or similar) web page as this site's support link - where you have to type a search term or a question. Then click on "Ask an Agent: EMAIL" - to fill in the problem/issue form. The problem with the form, though - is one of the fields is "username" - and if you have an issue with "username" and if the form is validated against the same process as the login functions, then how could you report a problem??? Though if I fill the form out with my wife's credentials, it does seem that the submission does in fact occur. But, because there is no reply after a number of days, we have to assume something is not getting through to support.

So, now I write in a more public arena - hoping we can get the issue resolved.

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Re: Login Failed:Wrong login details.

Postby CBenson » Tue Jan 08, 2013 2:15 pm

Just to be sure: How are you writing to support?
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Re: Login Failed:Wrong login details.

Postby LoungeLizard » Tue Jan 08, 2013 5:15 am

We have a similar issue - "we" being my wife (and me, since I took on her issue to try and resolve her pain). I am a computer engineer, so I know a thing or two and am not just a naive button-poker...

My wife upgraded her old Samsung Galaxy to a Galaxy 3 with Ice Cream Sandwich Android. Her old SIM card didn't store all her account info - so she tried connecting and logging in manually through her phone and could not access her account at all - telling her bad password or something. She wrote to support about her issue and got no response - a number of times, she said. She tried changing her password, but nothing worked.

I tried recently using her phone and am getting similar results - she can't log into her account. We know her username and password - or so we think; but nothing works. I tried logging into her account on my browser at my computer - but I am getting "username invalid" and am positive that I am typing things properly and have tried every combination of upper and lower case as possible.

Where have we gone wrong and how can I retrieve my wife's account? I wrote to support earlier this morning and some 18 hours later, I still have no response. I am not feeling happy with Waze suddenly... My wife would be terribly disappointed if she would have to start all over (she won't - she'll go on to a different service, I already know this). I also am starting to not like Waze anymore. My wife and I had a long running competition going with our points and it's been a great run - suddenly it no longer means anything if she loses all her points and status - I'd have to start over as well and I'm not wanting to be a baby and lose my sword and shield and crown and all that. It was this little game that kept our interest all these years and if she has to start all over, then folks, it's just that - it's all over. We'll just use Google Maps and their navigator (which is a better service anyway for the simple navigation sake) and we'll be done.

But, I don't want to just go away. We've been with you for SO long... I want to give you a chance to make it right and get this issue dealt with. Let me know how to fix the issue - like is there a way to look up a username based on an email, or something like this? The only option on the login section is to change a password, not to lookup a username based on an email address. I know of tons of sites that provide this service - yet this option doesn't exist in the Waze login screens. And, if I change a password once the username issue is resolved, then will the phone part work? It seems other users are having issues after using the website to change passwords, then not being able to access their Waze accounts using their phones. Come on folks, Let's work this out...

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