Login Failed:Wrong login details.

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Re: Login Failed:Wrong login details.

Postby cdco68 » Sun Oct 28, 2012 7:39 pm

Im now getting this after changing my password on here, anyone any thoughts have the servers just got out of synch?
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Re: Login Failed:Wrong login details.

Postby CBenson » Tue Jan 08, 2013 2:15 pm

Just to be sure: How are you writing to support?
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Re: Login Failed:Wrong login details.

Postby AndyPoms » Wed Feb 27, 2013 9:38 pm

oldbay wrote:I don't see any way to change the email I used to create my account. I had a typo when I put I registered so it's the wrong email address. Can I change this or do I need to create a new account?

You should be able to update your email on Your Dashboard (link at the very top of the page in the menu).
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Re: Login Failed:Wrong login details.

Postby AndyPoms » Tue Jan 08, 2013 9:58 pm

I'm going to PM you... Please check it and respond...
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Re: Login Failed:Wrong login details.

Postby AndyPoms » Tue Jan 08, 2013 7:44 pm

1) Waze transitioned to the NanoRep form you used, CBenson was making sure you weren't using the old support email address that is no longer monitored.

2) Waze has said there is a backlog in the support system & they are working very hard to clear it.

3) A few users have reported never hearing back from support - but the emails ended up in their ISP's spam filters. Have you checked there?

4) Usernames are case-sensitive. So if you try to login on the app as "loungelizard" it won't work, you need to use "LoungeLizard". It's most likely that way for passwords too.

5) I'm pretty sure the support form doesn't validate the username as non-users can use it to ask for pre-install support/install problems. Waze even has a small subset of users that have never created a Waze account.

6) Did your wife signin with Facebook? If so, she was assigned a random usa_ or world_ username that she'd have to recover.
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Re: Login Failed:Wrong login details.

Postby AndyPoms » Sun Oct 07, 2012 9:22 pm

1) Usernames are case sensitive. Make sure you put it in the app correctly
2) On reinstalls/new phones you will default to 0 points/Waze Baby. It will fix itself automatically (probably in a day or two, maybe more)
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Login Failed:Wrong login details.

Postby AlanOfTheBerg » Sun Oct 28, 2012 7:42 pm

Password should only be changed from the Dashboard page. Is that where you did it?
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