Difficult to contact editors? Lack of discussion on opinion

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Difficult to contact editors? Lack of discussion on opinion

Postby jeedo » Thu May 02, 2013 10:49 pm

Just wondered what the community has had with respect to editors that have gone quiet and aren't responding either to the forums or to PMs.

(Edit 2013-05-06) Situation is that the level 4 editor is reverting changes made by a level 3 editor. However no feedback is forthcoming from the level 4 editor who is actively reverting changes. The level 3 has tried to contact the level 4 but they haven't responded.

One route, more short-term would be to ask the waze gods to suspend their account. Sounds pretty harsh but perhaps the only way to really get their attention. Or maybe a softer approach and demote them back to level 3.

The other, which I've seen Malaysia take this approach, is to take over the process of levelling up users to Area Managers (level 3) and also level 4 requests (and of course level 5 country manager). The change here though would be that our CMs would need to be more involved in that process.

What's your experience been like?
Last edited by jeedo on Sun May 05, 2013 11:03 pm, edited 3 times in total.
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Re: Difficult to contact editors?

Postby jasonh300 » Fri May 03, 2013 2:12 am

In the US, we revoke unresponsive editors editing rights. So far, they respond pretty quickly once that happens.


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Re: Difficult to contact editors?

Postby gettingthere » Fri May 03, 2013 6:12 pm

IMO just because someone has previously edited a segment on the map doesn't mean they 'own' the segment nor need to respond to PM's. Waze is a community project. There should always be ways for other editors to edit the map going forward.

Yes, as a contributor to the Waze map you should read the Wiki and do your best to contribute within the guidelines.

I don't see why someone who wants to contribute and edit when they want should be getting their editing rights suspended for not responding to a PM. If there is a problem with someone's edits one of the area coordinators should be contacted.
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Re: Difficult to contact editors?

Postby jasonh300 » Fri May 03, 2013 6:19 pm

It usually a little more involved than not replying to a single PM. It problem editors who are doing more harm than good who can't be contacted and continue to cause problems.


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Re: Difficult to contact editors?

Postby gettingthere » Fri May 03, 2013 6:41 pm

jasonh300 wrote:It usually a little more involved than not replying to a single PM. It problem editors who are doing more harm than good who can't be contacted and continue to cause problems.


Editors that are consistently not following guidelines are doing 'bad' mapping is a different thing.

I am referring to something like this - using myself as an example:

* 1 year ago I edited a segment on a major highway which is locked to level 5 per standards
* Now the road needs to change due to construction
* It should not be expected that I should have to respond to a PM to unlock the road
* I should not be threatened to lose my editing rank or editing rights - there are other ways to get this resolved by using the unlock requests forum, etc.
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Re: Difficult to contact editors?

Postby jasonh300 » Fri May 03, 2013 6:45 pm

Well, the vibe I got from the OP is editors who are causing problems, not following guidelines, etc. Maybe I read between the lines too much. I didn't consider that it was referring to a simple unlock request.


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Re: Difficult to contact editors?

Postby gettingthere » Fri May 03, 2013 7:38 pm

jasonh300 wrote:Well, the vibe I got from the OP is editors who are causing problems, not following guidelines, etc. Maybe I read between the lines too much. I didn't consider that it was referring to a simple unlock request.


You could be right.
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Re: Difficult to contact editors?

Postby kentsmith9 » Sat May 04, 2013 3:18 pm

jeedo wrote:Just wondered what the community has had with respect to editors that have gone quiet and aren't responding either to the forums or to PMs.

One route, more short-term would be to ask the waze gods to suspend their account. Sounds pretty harsh but perhaps the only way to really get their attention. Or maybe a softer approach and demote them back to level 3.

The other, which I've seen Malaysia take this approach, is to take over the process of levelling up users to Area Managers (level 3) and also level 4 requests (and of course level 5 country manager). The change here though would be that our CMs would need to be more involved in that process.

What's your experience been like?

Reading the OP does not tell me the extent of the PMs or the issues with the problem editor. Maybe the OP can clarify what exactly is the issue.

I agree not responding to a PM for an unlock request is unimportant because there are other routes to that solution that solve the problem. On the other hand, an editor who is making constant bad edits that do not follow the guidelines and requires other editors to make continuous changes to fix those areas is violating the guidelines in a way that is harming the map and community. Those people need to be somehow controlled in those situations. Maybe have an escalating set of steps like
1. suspend account until responding
2. longer suspension until complying
3. reduced editing level
4. account suspension
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Re: Difficult to contact editors?

Postby jeedo » Sun May 05, 2013 12:24 pm

jasonh300 wrote:It usually a little more involved than not replying to a single PM. It problem editors who are doing more harm than good who can't be contacted and continue to cause problems.


In this situation it is. The problem editor is reverting edits back (against guidelines). In addition they are locking the segments at a higher level.

I think the preference is to open up a discussion first to find out why. But if the editor doesn't respond to PMs there's not much else available to make the editor respond.
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Re: Difficult to contact editors?

Postby orbitc » Sun May 05, 2013 12:32 pm

jeedo wrote:
jasonh300 wrote:It usually a little more involved than not replying to a single PM. It problem editors who are doing more harm than good who can't be contacted and continue to cause problems.


In this situation it is. The problem editor is reverting edits back (against guidelines). In addition they are locking the segments at a higher level.

I think the preference is to open up a discussion first to find out why. But if the editor doesn't respond to PMs there's not much else available to make the editor respond.


I have few editors who didn't respond to my PM's or emails. It wasn't as bad of a situation as yours...but perhaps, they just don't know that there is a forum for Waze?
Although, I cannot understand why an editor wouldn't respond an email!!!
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