Difficult to contact editors? Lack of discussion on opinion
Just wondered what the community has had with respect to editors that have gone quiet and aren't responding either to the forums or to PMs.
(Edit 2013-05-06) Situation is that the level 4 editor is reverting changes made by a level 3 editor. However no feedback is forthcoming from the level 4 editor who is actively reverting changes. The level 3 has tried to contact the level 4 but they haven't responded.
One route, more short-term would be to ask the waze gods to suspend their account. Sounds pretty harsh but perhaps the only way to really get their attention. Or maybe a softer approach and demote them back to level 3.
The other, which I've seen Malaysia take this approach, is to take over the process of levelling up users to Area Managers (level 3) and also level 4 requests (and of course level 5 country manager). The change here though would be that our CMs would need to be more involved in that process.
What's your experience been like?
(Edit 2013-05-06) Situation is that the level 4 editor is reverting changes made by a level 3 editor. However no feedback is forthcoming from the level 4 editor who is actively reverting changes. The level 3 has tried to contact the level 4 but they haven't responded.
One route, more short-term would be to ask the waze gods to suspend their account. Sounds pretty harsh but perhaps the only way to really get their attention. Or maybe a softer approach and demote them back to level 3.
The other, which I've seen Malaysia take this approach, is to take over the process of levelling up users to Area Managers (level 3) and also level 4 requests (and of course level 5 country manager). The change here though would be that our CMs would need to be more involved in that process.
What's your experience been like?
Re: Difficult to contact editors?