jeedo wrote:Just wondered what the community has had with respect to editors that have gone quiet and aren't responding either to the forums or to PMs.
One route, more short-term would be to ask the waze gods to suspend their account. Sounds pretty harsh but perhaps the only way to really get their attention. Or maybe a softer approach and demote them back to level 3.
The other, which I've seen Malaysia take this approach, is to take over the process of levelling up users to Area Managers (level 3) and also level 4 requests (and of course level 5 country manager). The change here though would be that our CMs would need to be more involved in that process.
What's your experience been like?
Reading the OP does not tell me the extent of the PMs or the issues with the problem editor. Maybe the OP can clarify what exactly is the issue.
I agree not responding to a PM for an unlock request is unimportant because there are other routes to that solution that solve the problem. On the other hand, an editor who is making constant bad edits that do not follow the guidelines and requires other editors to make continuous changes to fix those areas is violating the guidelines in a way that is harming the map and community. Those people need to be somehow controlled in those situations. Maybe have an escalating set of steps like
1. suspend account until responding
2. longer suspension until complying
3. reduced editing level
4. account suspension