beej666 wrote:i still don't understand how the fix gets made. i've been made to understand that somebody from the Google Waze team will need to fill out some sort of request upstream with the TTS provider. who is that person? how does my request get in their inbox?
You can submit a request here and a handful of US Champs who have access will test and evaluate the request and submit our findings to Waze if we find a solution.
Waze does not need to submit to the TTS provider. They can make the changes themselves directly to their own TTS server that runs the software for the Nuance TTS software provider.
Please be aware that we generally do not try to fix the pronunciation of street names, as any change we submit will be system wide. Since many street names are pronounced differently in different locales it is often not prudent to change them.
The name "Lima" for example is sometimes pronounced "lye-ma" in some locations and "lee-ma" in others. The best we can hope to accomplish is to pick the most prevalent use.
Even when we feel a name SHOULD be changed, we need to research every instance of the name in the U.S. to determine the local usage before we make changes.
Your comment about the method of submitting TTS corrections is valid. I'll consider creating a form for submissions to rectify that.