Area Manager request process?
I know we have a fairly new process to request new or expanded Area Manager status within the US. I am posting to ask if that process is in place and what the expectations are for new/expanding Area Managers. Could the Waze Champs (or whoever is in charge of the process) please respond?
I have requested an expansion of my Area Manager area. I provided a quadrangle of the suggested area (mostly Western Connecticut and Southeastern New York) using the form found on the Wiki. This was a couple of weeks ago.
The form suggested that I would hear within 48 hours on the determination of my request. I have not heard anything at all.
I would suggest the following changes to the Area Manager request process:
1. Send an immediate acknowledgement upon receipt of the request. This would ONLY indicate that the form was received and not any indication of review status.
2. A second email to indicate that the information on the form was correct and complete and that the formal review is in progress. This may be combined with #1 if the time period is short (2-3 hours)
3. A contact point which the applicant may use to request status. This is completely lacking from the current process.
4. Additional status messages if there is a delay in processing. These should be sent out every 48 hours (this is because the form says a decision is due in 48 hours, if that is not reasonable then change the form)
The end complaint that I have is that I have no acknowledgement that my request was even received and no contact point to determine what the delay in approval/denial might be.
Is this how we want to be treating map editors that want to expand their self-imposed responsibility?
I don't think so.
I have requested an expansion of my Area Manager area. I provided a quadrangle of the suggested area (mostly Western Connecticut and Southeastern New York) using the form found on the Wiki. This was a couple of weeks ago.
The form suggested that I would hear within 48 hours on the determination of my request. I have not heard anything at all.
I would suggest the following changes to the Area Manager request process:
1. Send an immediate acknowledgement upon receipt of the request. This would ONLY indicate that the form was received and not any indication of review status.
2. A second email to indicate that the information on the form was correct and complete and that the formal review is in progress. This may be combined with #1 if the time period is short (2-3 hours)
3. A contact point which the applicant may use to request status. This is completely lacking from the current process.
4. Additional status messages if there is a delay in processing. These should be sent out every 48 hours (this is because the form says a decision is due in 48 hours, if that is not reasonable then change the form)
The end complaint that I have is that I have no acknowledgement that my request was even received and no contact point to determine what the delay in approval/denial might be.
Is this how we want to be treating map editors that want to expand their self-imposed responsibility?
I don't think so.
Re: Area Manager request process?