In our area, we several editors working URs. My perspective is that the sooner we can engage the reporter the better, and a simple "Can you provide more details on ..." request gets that job done.
A reporter that is motivated to see the situation corrected will respond - especially if the request is received while the report is fresher in the reporter's memory. If they think issuing the UR causes magic to happen and it is someone else's problem now and they don't respond in a reasonable time frame, a second notification is just so much more noise to them.
Given this perspective, the reporter sees my username, and while it might be considered more friendly if I introduce myself, when another editor sees a response and is able to work the issue - must THEY introduce themselves as well? It's not about me responding, it is about the volunteer editing community working on the problem towards a resolution.
In the case of marking an issue NI, if I was the original responder and no response from the reporter, I would have no issue simply closing the issue - except that for reasons posted earlier, I think a response in addition to the waze generated "problem was resolved... " puts a more friendly spin on this. I certainly think that putting a nice response like this on issues that have been open for 7 days since last contact where I was not the responder is also a courtesy to the previous responder(s). Nothing drives me crazier than a "problem resolved" waze generated message without a reason given - either for a "solved" or "not identified" issue - when I was an interactor on the report.

I challenge you to boil the long ones down to three brief sentences or less. If you want to get decent responses, there is way too much text, the users eyes will glaze over. Put a wiki link at the end if you feel there needs to be more info for the user.

orbitc wrote:I'll compile all and put it as a sticky on top for us to refer them.

I'll update my initial post to reflect the appropriate responses we have deemed most suitable so editors won't have to scroll through the entire post.

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daknife wrote:I'd suggest moving this to the US forum rather than stickying in every state forum as every editor can use those responses. I like them.

Can an Admin move this to US Forum please?

orbitc wrote:Let's clean some of these up a bit before we do that. Let's shorten some of these as Jondrush suggested.

Working on that now..

Okay, I think I "trimmed the fat" from my suggested responses earlier... Thoughts?

Blank or Empty Reports
Hello, Thank you for your report. However, we are unable to determine a problem with your routing. Please provide additional details about the problem you experienced and your approximate departure & destination address so we can resolve your issue.

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Missing Road
Hello, Thank you for your report. However, we are unable to determine any missing roads in the area of your report. Please provide additional details pertaining to the missing road & the missing roads official name if available.

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Destination or address at the wrong location
Hello, Thank you for your report. If Waze is routing you to the wrong location for your destination, it likely is due to Waze getting the wrong GPS coordinates for the destination. To solve the errors in external providers' data, you need move the map marker in Google maps closer to your destination. Instructions on how to do this can be found at (http://goo.gl/3jNdGV)

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Waze Routed Longer &/or Out of the way
Hello, Thank you for your report. Based upon your report, Waze instructed you to take a route that is longer or out of the way. Waze should always pick what it believes is, mathematically, the fastest or shortest route, depending on your settings. If you would like to provide your approximate departure & destination address & we will further look into the issue. For additional details & solutions visit (http://goo.gl/cxZFQV)

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GPS Signal Issue
Hello, Thank you for your report. For GPS signal related issues first verify that other similar apps or GPS utility apps do or do not show similar symptoms. If the problem is only occurring in Waze, try rebooting the device. If that does not resolve the problem, try uninstalling Waze, then re-download it & install Waze again. For additional details & solutions visit (http://goo.gl/sAOXVV)

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Routing servers or displays no network connection available
Hello, Thank you for your report. Waze sometimes fails to connect to routing servers or displays no network connection available when returning longer routes where the straight line distance is significantly shorter than the actual route over the roads. The common cause of this is having avoid toll roads turned on. For additional details & solutions visit (http://goo.gl/dmmTu0)

Request post be moved to: viewforum.php?f=129

dbraughlr wrote:Being given a deadline makes it sound like the reporter is under pressure to respond.

Well.. There kind of should be some pressure to get them to respond. Most people don't remember everywhere they have driven yesterday let alone after a week. So trying to get details from them might be hard. If they reply to your request for more information, then the clock for 7 days starts over again. And the cycle continues til the issue is resolved or the user no longer replies.