Points/score not updating (Year 2019)

Moderator: Unholy

Points/score not updating (Year 2019)

Postby vince1612 » Fri Jan 18, 2019 9:37 pm

This is the thread where we will re-group all usual/regular complaints from people who worry about their points in 2019. For reference, here are the links to the previous threads that had the same purpose:

Previous threadsMonthsPagesPostsAvg/mo.=↑↓
...not updating (Nov. 2017 - Dec. 2018)14111039.3↑+8
...not updating (July-October 2017)4151.3↓-8.2
...not updating (March-June 2017)44389.5↓-2
...not updating (Nov. 2016 - Feb. 2017)454611.5↓-27.5
...not updating (September-October 2016)287839↑+17.5
...not updating (July-August 2016)254321.5↓-23
...not updating (May-June 2016)298944.5↓-67
...not updating (March-April 2016)223223111.5-

I used to do these every two months, then I switched to every four months, and seeing that there has been a significant decrease in the amount of posts we get about this issue, I am now making it yearly. Thanks everyone for reading more and posting/panicking less :)

We know that there will always be people who will not read anything and ask/complain/panic etc... But for the others, here's what you need to know:

  • The Google help pages for Waze answer most questions already.
  • People on this forum are community members (more or less users like you), not staff or technicians who can access the Waze databases to check or fix anything.
  • Showing you are frustrated, writing in CAPS things like "FIX IT NOW!!!" or threatening to uninstall is useless here. Why? Read the second thing to keep in mind again.
  • If your problem is that points are not updating, they are not lost. (don't panic)
  • If your problem is that they haven't updated in less than 1 week = a usual server delay. Just wait a little more. There is really no need to make a post here to report it either.
  • If your problem is that they haven't updated in less than 2 weeks = a less-usual but still common server delay. Just wait a little more.
  • If your problem is that they haven't updated in less than 3 weeks = still a server delay. This happens more rarely but is not unheard of. No need to start a panic.
  • If your problem is that they haven't updated in more than 3 weeks. We suggest you contact Waze staff* to look into it, telling us about it or being angry at us is completely useless, why? Read the second thing to keep in mind again.
  • *Using the link I shared just above sooner than what is advised will most likely get you a canned response from staff telling you to wait also, so unless you like canned responses, wait before you use that method.
  • If we are between November and January or around the summer disregard what is written above as during the holidays it is very common to have delays (much) longer than 3 weeks, because many more people are on the road for longer drives than the usual home-work-home routine. With everyone going to see family far away or traveling globally, Waze servers are usually overloaded. By the end of these times everything is usually back to normal and, yes - points do catch up and, no - points are not lost.

If you still have any other questions which are not covered in the list above, feel free to ask ;)

Also make sure you are not asking something which should have its own separate thread or that would be covered in one of the other stickied threads of this forum:
Points showing negative, reverted/decreased or back to zero
Drives not showing up / Missing Drives
Baby Wazer status?
Issues with scoreboard ranking (not points)

As always, please read and follow the Waze Community Communications Guidelines, General forum guidelines and the Forum Etiquette. In addition avoid doing the following:
  • Post or reply with a panic-filled message about how we're all doomed and points are lost, and we're all going to die, it's the end of the world etc...
    - Spare yourself from sounding ridiculous and paranoid over points in a smartphone App, because again: No, points are not lost. Those who tried to start a mass-panic before were always proven wrong in the end and their points ended up showing up sooner or later.
  • Post daily counts of how many days it has been since the last update
    - We all know how to count and don't need someone to post one message per day to know it's been 24h. That will be considered as useless spamming.
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Re: Points/score not updating (Year 2019)

Postby vince1612 » Tue Jun 18, 2019 6:31 am

Just a heads up:
Summer is approaching, and -if things happen the same way as it did for all previous ones- so are the delays with drives appearing in the WME.

May all of you have a good summer time, enjoy the long rides and don't worry about Waze points until the end of September ;)
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Wiki & Forum: Wiki CH (D) (FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
vince1612
Waze Global Champs
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Posts: 7913
Joined: Sun Mar 17, 2013 2:30 pm
Location: DACH Group (Germany, Austria, Switzerland)
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