Hmm, sounds strange. I doubt its a delay given the amount of time; and that it's happening to both of you. I'm going to start guessing possibilities and post advice at the end.
Flagged accounts - Who will be flagged by our system? https://support.google.com/waze/answer/6086829?hl=en
Users sending an extremely high number of reports and/or sending reports that have been flagged as unhelpful by other Wazers. In these cases, a users’ ability to report is blocked. In addition, they may be penalized by losing points and/or being excluded from the Scoreboard.
Users faking drives
Users with suspicious editing behavior
Abuse -Any misuse of the Waze app including inappropriate language and/or images, as well as copyright infringements is subject to penalties.
No new points doesn't properly fit consequence description, but I still think its a good guess.
Also, for the sake of troubleshooting. Make sure you're logged in to he correct server, click on My dashboard, and on the bottom of the page under the "Editing and Community Stats" section choose USA & Canada, or World.
That's the best I've got for you. You'll probably have to contact Waze. A lot of the support pages have have one of these at the end:
[Insert problem question]?
Please click here to open a ticket with your details.
Answer contact form
Unfortunately, "Answer contact form" isn't a functional link =\
The two best alternatives I found are:
1) email firstname.lastname@example.org
2) report a bug within Waze app: https://support.google.com/waze/answer/ ... 6024556and