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Post by vince1612
tomatodon wrote:I recently went to Europe for thirty days. All my points and my status disappeared and from the highest status and a great many points, I am now a baby. What is this all about? Can my previous status be recovered? If not, I am out of here and never rejoining. This is unacceptable.

No, I never requested a reboot. The moment I opened Waze in Europe the change was noticed.

Any suggestions of what can be done?
I guess you are from the US?

North America has a separate server, so when you drive outside of the US your points don't follow you. Just like when a European goes to the US he also has no points there. Once you get back you should get them back.
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Post by vince1612
o____ wrote:Installed latest Waze app on iPhone after having it uninstalled for a few months and my mood icon won't update, I have a baby with a shield.
I went on a drive and it's been a couple of days and the app still hasn't updated. Is there anything I can do to force an update?
There isn't, this status updates once a week. See page 10 for more info.
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Post by vince1612
There is nothing the community volunteers can do about this. This is a common question which has been answered. Please read the information in page 10.
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Post by vince1612
The only "bug" here is the belief too many people seem to have that driving 100 miles alone will get rid of the baby Wazer status... That's a requirement for NEW USERS only before they're allowed to change their mood and to update gas prices.

If you're not a new user but got stuck on baby status because you switched phones or reinstalled then it's mentioned NOWHERE that driving 100 miles is your solution. (Unless you read and believed some unreliable posts of people who got it all wrong on the forum)
What you actually need in this case is for the app to sync with the servers to fix the issue, as Russ pointed out. (<- That's a different thing than driving 100 miles!)

Everything was already explained in this (now) 168 posts thread but as old users *should* know, the Scoreboard has weekly updates which will determine your rank (crown, sword, shield, normal and.. baby!) That weekly update happens usually around [Sunday-Monday] and as your rank is re-calculated, your baby status should also go away at that time.
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R66DE wrote:I had to install Waze and became baby (with a crown). Drove over 160 km (100miles) and nothing changes.
That's normal and I hope that with my explanation above you now know why it is. It would have eventually sync'd during the weekly scoreboard update if you hadn't done anything else.
R66DE wrote:Yesterday I uninstalled Waze, restarted my phone, installed Waze again.
10 minutes after login, it was able, to choose the mood.
That's because instead of driving, you actually managed to get the app to sync with the servers. Russ's reply was correct.

N.B. In the past we told people not to uninstall and re-install because that is also something that can cause the baby status to appear. You're the second person I can remember to say that it somehow got the servers to sync correctly before the weekly update. So I guess if people are already stuck on that status, there is no harm in trying that to get things to sync, but this should only be tried by existing accounts. New users generally have to wait for at least 1 weekly update anyway.
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Post by vince1612
str0belight wrote:Well, we believe we have to drive 100 miles to change the mood because the app itself tells us! "Wanna pick a new mood? You're a baby Wazer now - but not for long! Drive 100 miles to unlock moods...". And yet, my points value is over 29000 (the app tells me that too, which to me implies I'm sync'd to the server, otherwise how would it know?). But, the icon is a baby with a sword. There's a bug.
There is a difference. The 100 miles is a requirement for new users, it's correct. What's incorrect however is when people who got baby status by changing their phone think they must do that again to pick another mood, that it wrong.

How long have you had the baby status for? (Please try to be accurate, I've had people telling me 1 month when it was only 4-5 days, there's no reason to exagerate) Points are supposed to update every 24h, unlike the scoreboard which updates every week, so it's normal if your points update but not your mood as long as it's under 7-8 days
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Post by vince1612
ZGMF-X20A wrote:Greetings.

I was able to log in after i done a few password resets through the website. But here comes the next problem. The damn app wont let me change my mood and it says that i need to drive 160 km. Well since then a driven 2000+ km(yes i can see it in my stats on the website) but still wont let me to change it... :evil:

Any idea what could i do? I already cleared app data but it didnt helped.
Moved your message to a thread which should give you better information about this very well known issue.
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Post by vince1612
MartineNicolay wrote:Hi, what's the status on fixing this? I have the same issue.
No update AFAIK but it's not permanent anyway, don't worry. There has been several full explanations in the previous pages.
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Post by vince1612
I moved your new thread into one where this was answered dozens of time. Page 10 has a summary.
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Post by vince1612
KirilHappy wrote:
matsalka wrote:Did you read page 10?
It is Page 11
Actually it always was page 10 until I merged the old thread you posted in into this one which shifted all messages forward since the thread you had found and replied in was from 2014.
Please avoid necro-posting as the forum guidelines recommend, by posting into recent threads (less than 6 months old, if they exist) or open new ones if none exist or if they are too old.

The 8 hours ago is a stats and points update, which is every 24h, this has no impact on the baby status, as previously explained, that status is updated at the same time as the ranking (shield, sword, crown etc..) in the app's scoreboard, which updates only once a week and not every 24h like points.

You said "Many re-installs" but re-installing is what can sometimes trigger this bug, so that may explain why even if it has been 2 weeks the bug isn't gone yet, it may have reset it each time.
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Post by vince1612
Please read page 11
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