RatBatBlue wrote:I see me and others ask questions...and no one gets a reply back...why is that?

Your answer is on page 1

https://status.waze.com/ (Table at the top)

Since May the 14th for the world and since May 21st for NA, only two weeks for now. We've had longer delays

This is basically due to infrastructure issues. Waze started as a small company, not so long ago they still had well below 30million users, today they have over 100million and while they've done what was needed for their routing servers to continue to work and support the increase in users, that effort kept them from also upgrading the points server due to lack of internal resources for the task and priority being usually given to GPS routing.

Due to the recent problems their teams started to work on some long awaited improvements of that system, we were told they are making big efforts and also made a lot of progress in the last few days. Progress which allowed them to resolve the issues for the NA server which was finally updated (as seen on the status page).

They now started to work on INTL/IL servers, however the process they use to push a fix takes 20h to run because of the huge amount of data, if the process fails they need to re-run it and it's another 20h. At this point they're hoping things will all be resolved this week.

@Chris: I moved your post into the related thread

The public profile, the dashboard and the points on the app are not showing a live count and are updated at different frequencies, they will never show the same amount at the same time. Since there was a very long delay in point updates recently that just was fixed, the gap between the amounts on each of them can appear bigger temporarily until everything is caught up.

Please read the first post on the first page

Hi, welcome to the forum and to using Waze,

trainzer wrote:Is it common to have such delays?

See the answer here: viewtopic.php?f=14&t=246862#p1758146

trainzer wrote:Also, do not seem to calculate big routes and always get a server time out. Is this expected all the time or is it because servers are experience some sort of issue (no points updates, no miles driven, no edits, etc...)

Waze is mainly a commuting App and much less a travel App, Big routes were for a long time limited to 1000 miles. There has been issues with long distance routing lately in some areas, yours could be affected.

This is never surprising around holidays or summer vacation. People stop their routine short distance commutes and all of a sudden all use Waze for very long drives, that obviously puts a lot more work on the points server to process all those drives.

We're still in August and a lot of people must be driving back home for back-to-school/work in September. Once the shorter drives resume being the norm it should be able to breath a little and catch up.

jackconrad wrote:You guys are the lucky ones. For me it’s been over a month. In the past, the scoreboard for us updated daily or nearly daily. There have been a case of pauses, but over a month is a new record for me. I wish I knew who were want to contact to try to get it off the dime

You answered in a very old thread from 2014 so I moved your post to the current one.

MommyLizzy29 wrote:my point remains at 0 tho i hv travelled nearly 800km yesterday

That would be a problem if https://www.waze.com/dashboard showed account stats had been updated between yesterday and today, but it says this:

Last Updated 13 days ago

Also very long drives take more time to process so you will maybe even get points for smaller ones before those for that long one.
Once people reduce the use of Waze for drives of ~800km like you say you did yesterday, and go back to routine home-work-home commutes things should improve as the points server will be able to catch up, like it has done in 2017, 2016, 2015, etc.. even though people also didn't believe it back then.