Lost over 20K points and gained additional future drive

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Re: Lost over 20K points and gained additional future drive

Postby failsafe » Mon Apr 29, 2013 2:11 pm

I've heard nothing yet. How were you contacted?
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Re: Lost over 20K points and gained additional future drive

Postby failsafe » Thu May 02, 2013 8:40 pm

Been ignoring this for a few days, my rank on my dashboard is back where it belongs (298) and my points are showing the correct amount on the map editor screens (and I assume the app).

Nobody was in communication with me, but I assume that mine too were related to gas station reporting. Wow. At 8 points per, that's almost 3,000 reports.
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Re: Lost over 20K points and gained additional future drive

Postby failsafe » Mon May 06, 2013 12:01 am

The Dashboard won't reflect the same point value as the app, or the editor. I don't think that it tallies things like Gas Station reporting.

If you want to see your point total, look at:

http://www.waze.com/dashboard/scoreboard

That is the same tally that should show in the app, and in the editor. Don't worry about the Dashboard screen. I only posted about it because my national rank had dropped significantly, and THAT was reflected in the dashboard. Again, I don't care about the points, I just didn't want to be corrupted and be unable to edit.
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Re: Lost over 20K points and gained additional future drive

Postby hickpop » Thu Apr 25, 2013 1:21 pm

Not sure if it's related, but after my points were updated last night on my dashboard, they were not updated on the map or on the app. Usually, I have 3000 more points on the map/app than on the dashboard. Now I have 7000 more points on the dashboard than on the map/app.
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Re: Lost over 20K points and gained additional future drive

Postby hickpop » Fri Apr 26, 2013 3:43 pm

meerachowdary wrote:Waze is nnot updating my rank either. Please refer to attachment. It says last update happened on both the dates 04/24 and 04/25 and there is an increase in ranking which says 258+ on both the dates but no update in rank. Is this an issue.

Still noone got back to me regarding my lost points. Is someone looking in to these accounts. Please let me know. Its been 1 week I reported. And now this is another ranking issue.


I think you have the same problem as me. The rank is based on the app/WME score which differs from the dashboard score. The dashboard scores are updating and the app/WME scores are not, so the rankings haven't changed in two days.
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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Wed Apr 24, 2013 11:59 am

Waze admins are looking into it.


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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Wed Apr 24, 2013 8:50 pm

This problem is most likely specific to your accounts. As "Points Expert", I track all my dashboard stats in a spreadsheet so I can look for anomalies (I guess that's why they made me the Point Expert :) ).

I haven't noticed anything out of the ordinary on my account.

I did notice that the scoreboard didn't update last Tuesday, and as a result, the weekly top scorers didn't reset. If that was the problem, I would have noticed, as it would have caused me to lose about 40,000 points.

They're performing a points audit on both of you to try to see what happened. Give it a day or two.


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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Fri Apr 26, 2013 10:00 pm

As I posted two days ago, they're doing a points audit of both accounts (meerachowdary and failsafe) Hopefully we'll have some news after the weekend, which is Friday and Saturday in Israel.
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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Mon Apr 29, 2013 6:35 pm

meerachowdary wrote:I sent an email to them through the support from the general section. But they did not give me all my points. On April 19th I have 76000 points and today also I see the same points 76000. But from April 19th till date I reported lots of alerts in which it should show an increase in points. Will have to send them an email again.


You only get 6 points max per alert and you only get points for a few alerts per hour.


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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Mon Apr 29, 2013 8:00 pm

AlanOfTheBerg wrote:You need to not compare the app to the website. That will get you nowhere. They are almost always different. Using your posted screenshots in this thread from the website, your points have been continuing to increase.

Now, why such a large difference between the website and the app is what is the real question. I know they differ, but that is quite a lot of difference.


I agree that the app is not the place to track points, nor is the spot in the editor where points are listed.

However, the issue was that the dashboard said 76,000 points before.
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