Lost over 20K points and gained additional future drive

[AlanOfTheBerg]

You need to not compare the app to the website. That will get you nowhere. They are almost always different. Using your posted screenshots in this thread from the website, your points have been continuing to increase.

Now, why such a large difference between the website and the app is what is the real question. I know they differ, but that is quite a lot of difference.

[meerachowdary]

Thank you and Yes I know on how they calculate the points. But how could it be possible that my points are 76000 on April 19th when I reported this issue and even now I get the same points 76000. On April 19th my points are 76000 and on April 20th they dropped down to 65000. After this I got 1500 points atleast which showed on my dashboard area. Please refer to attached.

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In the dashboard my old points are not updated yet but they are updated in my iPhone. Please refer to attached.

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The dashboard shows approx 67000 points which says an increase from 65000 to 67000 for the alerts and gas prices I did from April 19th till April 26th. I have approx 2000 points more which needs to be added.

[jasonh300]

I sent an email to them through the support from the general section. But they did not give me all my points. On April 19th I have 76000 points and today also I see the same points 76000. But from April 19th till date I reported lots of alerts in which it should show an increase in points. Will have to send them an email again.

You only get 6 points max per alert and you only get points for a few alerts per hour.


Via my iPhone 4S.

[meerachowdary]

I sent an email to them through the support from the general section. But they did not give me all my points. On April 19th I have 76000 points and today also I see the same points 76000. But from April 19th till date I reported lots of alerts in which it should show an increase in points. Will have to send them an email again.

[failsafe]

I've heard nothing yet. How were you contacted?

[meerachowdary]

Thank you. Yes someone replied to me stating that I will get back my points. But they wanted me to send screenshots of my rank issue.

[jasonh300]

As I posted two days ago, they're doing a points audit of both accounts (meerachowdary and failsafe) Hopefully we'll have some news after the weekend, which is Friday and Saturday in Israel.

[hickpop]

Waze is nnot updating my rank either. Please refer to attachment. It says last update happened on both the dates 04/24 and 04/25 and there is an increase in ranking which says 258+ on both the dates but no update in rank. Is this an issue.

Still noone got back to me regarding my lost points. Is someone looking in to these accounts. Please let me know. Its been 1 week I reported. And now this is another ranking issue.

I think you have the same problem as me. The rank is based on the app/WME score which differs from the dashboard score. The dashboard scores are updating and the app/WME scores are not, so the rankings haven't changed in two days.

[meerachowdary]

Waze is nnot updating my rank either. Please refer to attachment. It says last update happened on both the dates 04/24 and 04/25 and there is an increase in ranking which says 258+ on both the dates but no update in rank. Is this an issue.

Still noone got back to me regarding my lost points. Is someone looking in to these accounts. Please let me know. Its been 1 week I reported. And now this is another ranking issue.

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[failsafe]

Well, writing support did no good. Ron there thought I was talking about ranks in the app.

"Thank you for your email,

The scoreboard rank is changes all the time, it depends on other users who gain points:

To reach king level, you have to be in a certain top % of all wazers in your locality (in the US, this is determined by state).

The top % is calculated once a month, and if more and more wazers get points, it's possible that the total amount needed to reach shield / sword / crown will actually go up.
While it could be frustrating, it helps us guarantee that no one gets the 'royalty' level for good - it always gives a chance for new wazers to come along and get it."

He also went on to suggest maybe other wazers gained more points and I just dropped down.

Thanks for being the go-between, Jason, and passing on that my concerns were not about how my mood appears in the app, or even how many points I have, rather that the sudden change indicated some kind of problem, either an ongoing one that corrected itself, or a problem where things just went poof.

To that end, I haven't heard much either way, or done much editing, and don't plan to until this is resolved. I learned a long time ago not to work with a tool that might be broken.