Lost over 20K points and gained additional future drive

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Re: Lost over 20K points and gained additional future drive

Postby hickpop » Thu Apr 25, 2013 1:21 pm

Not sure if it's related, but after my points were updated last night on my dashboard, they were not updated on the map or on the app. Usually, I have 3000 more points on the map/app than on the dashboard. Now I have 7000 more points on the dashboard than on the map/app.
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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Wed Apr 24, 2013 8:50 pm

This problem is most likely specific to your accounts. As "Points Expert", I track all my dashboard stats in a spreadsheet so I can look for anomalies (I guess that's why they made me the Point Expert :) ).

I haven't noticed anything out of the ordinary on my account.

I did notice that the scoreboard didn't update last Tuesday, and as a result, the weekly top scorers didn't reset. If that was the problem, I would have noticed, as it would have caused me to lose about 40,000 points.

They're performing a points audit on both of you to try to see what happened. Give it a day or two.


Via my iPhone 4S.
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Re: Lost over 20K points and gained additional future drive

Postby meerachowdary » Wed Apr 24, 2013 1:55 pm

In the past I kind of noticed that I lost points but not in thousands like this. It was very few like even below 100. Hence did not pay too much attention to it. But looks like loosing points like this is been for over a month for me. I emailed on General section to Waze but no one responded as of today. I sent an email on Monday.
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Re: Lost over 20K points and gained additional future drive

Postby failsafe » Wed Apr 24, 2013 1:42 pm

A piece of data that might or might not mean something. I just started my second week of high-scoring user in the state (gold mood) and it was a carry-over, since the avatars didn't reset from the previous week. I might be down the amount of points I accumulated in the week that just ended. I'm not sure, I really don't track things like that, but it's something to look at.

It would't explain my additional future drive or meerachowdary losing points before the week ending though, unless I lost some earlier and didn't notice. Still, it might be germane to the admins, since they're in communication with you.
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Re: Lost over 20K points and gained additional future drive

Postby jasonh300 » Wed Apr 24, 2013 11:59 am

Waze admins are looking into it.


Via my iPhone 4S.
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Re: Lost over 20K points and gained additional future drive

Postby failsafe » Wed Apr 24, 2013 4:57 am

So, nobody has anything? I go from what should have been over 240,000 points down to 218,000, gained an extra phantom future drive, backed up by meerachowdary, got no response to my link to support, and here I am wondering if my account record has any corruption. Nobody's seen this before? Anyone? Bueller?
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Re: Lost over 20K points and gained additional future drive

Postby failsafe » Tue Apr 23, 2013 7:10 pm

Andy, I am positive. That's why I'm pointing to the drop in national rank of 39 positions. There is still a disparity of 3,000 points or so from what's showing in the dashboard but it was closer to 25,000 yesterday.
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Re: Lost over 20K points and gained additional future drive

Postby meerachowdary » Tue Apr 23, 2013 3:58 pm

Hi Andy,

I looked at my iPhone app and waze.com. On Friday night both iPhone and Waze.com showed me as 77000 points. On Saturday morning in both places I saw 65000 points. I opened waze.com on my PC and navigated to dashboard area. I see the same reduced points both in iPhone and waze.com. I definitely lost points. I dont have a syncing problem. Everytime the points in my iPhone and waze.com are same.

Thank you
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Re: Lost over 20K points and gained additional future drive

Postby AndyPoms » Tue Apr 23, 2013 3:24 pm

Are both of you sure you are matching Dashboard to Dashboard (or App to App) & not Dashboard to WME or Dashboard to App? There has been a long standing difference between the various places points are displayed and it's critical to be looking in the same place each time when making comparisons.
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Re: Lost over 20K points and gained additional future drive

Postby meerachowdary » Tue Apr 23, 2013 2:59 pm

Thank you for this detail. But unfortunately I did not take any screenshots. I dont know how to get back to the dashboard which is 3 days before. But definitely I know I am loosing points and my points are disappearing. On April 19th,2013 I had 77000 points and on April 22nd,2013 morning I saw my points are 65000. Please let me know once there is a resolution for this.
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