Two particular entries are focused on the topic of rank and points and should be reviewed first before posting a question on this topic in the forums.
Your Rank and Points - This page covers a lot of topics including "My Dashboard", how points are calculated, bonus point opportunities, ranks in the client and map editor, VIP users, and Waze Champs.
FAQ - The most common questions are covered in this extensive list. Most people will run into these questions at some point, so it might be good to review them all in advance. The FAQs most related to Ranks and Points are:
- My Dashboard points are missing - You might be on the wrong server.
- Missing bonus points - Usually waiting a week or so will let them catch up.
- When are weekly points calculated? - Monday through Sunday and appear Monday morning.
- Do I collect points without navigation turned on? - Yes
- Do I collect points with bad data network connections? - Yes and no. Read the FAQ for an explanation.
If you don't see your question covered in these links above, then return to the Ranks and Points forum and search for your question to see if someone else already asked it recently. If you don't see it please feel free to post your question as a new topic. Be sure to mention if you already went through these steps as feedback to the other Waze editors that your question was not already found and maybe we should consider adding it to the current set of questions and answers.